F.Hinds the Jewellers

Look at my other reviews, and you'll see I really hate to give any company anything less than 5 stars. Trust me, go to a reputable, independent, local jewellers. You won't regret it. You might well regret going to F Hinds.

Served immediately on very busy saturday by polite assistant who was very attentive. item we wanted was in stock and we took advantage of 50% jewellery offer. Overall very pleasant experience.

Marie gave me advice from the start and made me feel comfortable when making a decision. Very professional and a credit to the company. Thank you for your time and being patient with me.

Customer service skills by the person served us was outstanding explaining in detail about our purchases always smiled and very helpful throughout our stay

Needed a new watch after loosing mine on holiday, served by a lovely young man who was very helpful, I went home with a new watch and very happy.

customer service when selling is great ,you feel they care.Take somthing back its a completely different ball game.Phoneing them you may as well whistle dixie.Don't bother leaving a message you won't get a reply,been 4 weeks since first phone call to them 26 calls later still no response.Won't recomend again after this shoddy customer service ☹️

Wanted a new watch for mum the staff were very pleasant and helpful.

We were in Manchester for a celebration weekend for my sons birthday. Staying near the Trafford Centre, we went looking for some watches for them. My wife suggested F Hinds as we have a branch near us in Horsham. Great service provided by Joshua, very professional and friendly. Took time and showed a keen interest in us. Eldest got his first Casio which he is over the moon with the other a smart watch which I’ve still to set up.

I bought gold plated chain, in morning was changed colour, after they replace for same rubish, cant wear at all if u want keep gold colour, they decline refund, 169£in bin, worst shop ewer

AVOID! I bought a 1ct trilogy diamond engagement ring from F Hinds in late June. Got down on one knee soon after. Obviously the ring was supposed to be a reminder of that magical moment.The ring snagged on everything my partner wore. We took it back for repair in early August (2hr trip). Hinds said it would be 2 weeks. I needed it in under 3 weeks to take it to my partner on a long haul flight. It took over 4 weeks. I was abroad with her then with no engagement ring. I collected it from the Trafford centre (another 2 hr round trip). Got home, tried it out on a handy cushion, it still snagged (less than before, but enough to be a problem). I returned it again (2hr trip), and requested a refund (I'd lost faith in the ring and in Hinds), the woman said she'd have to send it to head office to verify that I hadn't removed the stones, and replaced them with fakes. It was promised on the receipt to be 10 days. It took an extra 14 days. I tried to call them, as I had many times before. Very very rarely do they answer the phone. I emailed them and they phoned me the next day. They wouldn't refund me, they said they couldn't see the fault (though I had demonstrated it to the woman in the store when I returned it). The manager offered to replace it. I accepted this as it seemed my only option. He said it would be about a week. A month later I called, and 6th attempt I dropped lucky and they answered. The woman said it was in, and I would have been sent an email to say it was in (I checked thoroughly and I definitely hadn't). I went to the Trafford centre yet again. Tried it on my shirt...it snagged. I demanded a refund and said I invoking my right to reject. The manager said he would call head office. He came back and said they wouldn't refund me as in their opinion it was fit for purpose. So it's not up to me whether it's faulty, it's up to them. So we're going to see how many clothes get damaged, and based on that, we'll get an independent third party report on it, and potentially raise a case through trading standards or the credit card company.So if you want good customer service, and perhaps a 'customer is always right' type of service, I'd advise you to go to a smaller, well recommended, local Jewellers. My fiance has had her engagement ring around 3 weeks in 6 month's.PS I hope the moral dilemma of whether something is of reasonable quality or not, being solely in the hands of the seller, isn't lost on any prospective customers.