Vision Express Opticians - Baildon, Bradford

Terrible customer service from the manager,i’ve only had my glasses for 11 months and my next appointment isn’t until next year (October 2023) and the Lenses in my glasses have a definite faulty.The film/antiglare on my lenses have worn off after using Boots lens cleaner (which states are suitable for all lenses) and toilet tissue for this particular occasion and it has left some sort of cloudy/blurry effect on them.She then said that I need new lenses and proceeded to type on the computer and told me it would be 100 and something pound (can’t remember the exact figure) for the new lenses.I told her that’s ridiculous and I won’t be paying 100 and something pound for new lenses when you can clearly see that these are faulty, and in my Opinion the film/antiglare shouldn’t wear off when cleaning glasses with Lens cleaning products (this is a fault)She then proceeded to enter some promo codes onto her computer And managed to get it down to £64. I said that this is still ridiculous now I do have to admit that I wasn’t happy about this, I wasn’t rude!! (which she claims I was after talking to head office) I was just unhappy.The manager then said, quite abruptly I may add, and I quote “ look at it from my point of view I can’t do it for free)sorry vision express but she’s now just lost you a customerSo overall poor products and poor customer serviceI wouldn’t recommend using the Baildon store at all

Excellent and friendly service. The staff are extremely helpful and did go the extra step to help me choose the frames that were just right for me. The eye test was slick and detailed and not rushed, which I find very important. During my follow up when my new pair arrived I was again treated with excellent service.

Honestly can’t rate this place any higher. Big big thankyou to Dawn who from the moment I stepped into the shop she was warm and welcoming and throughout the whole appointment was very accommodating, there was no pressure to buy expensive glasses and there was no rush. She was so lovely and made my experience easy! Also loved how calm and not busy the shop was.

Came down last week for my glasses and contact lens appointment the sales assistant who served me was really lovely and showed me a variety of glasses to choose from on display and talked me through the contact lens scheme which I totally had no clue about. Will definitely be returning just because of the service received, a great contrast to the standard of service I have received from similar eyewear businesses.

My first ever eye test. On arrival I was asked to choose some frames. There we only 6 frames to choose from in my budget none of which I particularly liked. I then had the eye test. I was then measured for the frames I had previously chosen. I was then asked to pay and told the glasses would be ready in 7 to 10 days. I felt slightly cheated, the sales assistant couldn't wait to take my payment, I wasn't given a choice of thinking about it nor was I given any advice if changed my mind.Today I went to specsavers and got a better choice and sturdier frames for half the price. Whilst I was there i overheard another customer complaining about vision express he too was unhappy about the choice, cost and lack of empathy

Great experience, lovely staff particularly Dawn. Quick and efficient

Well just walked in the lady was at reception wasn't helpful at all the way she spoke to me bit silly iam Asian the way she looked at me like iam from different world I thought iam living in great Britain past 30 years I didn't realise iam living jangal

All staff were very welcoming and also understanding of my husbands medical problems. We were never made to feel rushed or apprehensive, the various procedures and the eye test itself were carried out professionally.I was most pleased that when it came to choosing my new glasses there was no pressure to purchase more expensive lenses or frames or extras such as special coatings, insurance etc. This has happened to me previously at another optician and it was lovely to choose in a relaxed atmosphere.The glasses themselves were ready in good time and I am very pleased with them.

Plenty of staff. Young female Asian assistant was lovely. Felt slightly under pressure to buy on the day from the manager/optician. She was efficient but I felt slightly like she was rushing everything despite there not being others waiting