Group 1 Stansted BMW

HIGHLY recommend Group 1 Stansted for a new or used BMW experience. Especially if you are fortunate enough to be catered for by Stuart as I was. Everything about the car, products and services were explained to me in a well thought out and methodical approach, making it all very easy to understand. The staff always made me feel comfortable and never waiting. I wouldn't hesitate to return for me next BMW. Thanks Stuart and Group 1 Stansted.

Car recalled because of safety issue but staff certainly chasing revenue. No mention of apologies or thanking for understanding, but quick enough to call and suggest getting brakes and tyres done.Also had to wait until bang on 0800, in the rain, despite me seeing staff through the window ready to go at 0750. Got another car to take in later this month, let's see if this one has the same efforts not made!

Purchased this 730d from Barons in Bishop's Stortford. The car was practically new with just 1800 miles on the clock. The body work was immaculate as was the interior of the car. I was looked after by Justin from start to finish, a lovely and personable chap who gave a great service and delivered on what had been agreed so thank you for that. A lovely showroom with a relaxed feel about the place. I don't often leave reviews, but I made a mental note to on this occasion. All the best.

I've had a couple of issues with my BMW over the last few months, which have been very stressful. However, Abby from the service team has been a dream! From getting the works booked in, to keeping me up to date throughout and generally being very helpful - perfect customer service. Thanks again, it hasn't gone unnoticed.

I cannot praise Jordan and the team enough on how they worked seamlessly to provide a very good experience when my car ended up in the bodyshop.A special thank you must go to Jordan, who ensured the whole process ran smoothly from the start to finish, and for his special effort in resolving a problem not associated with the initial repair. At no time was I made to feel anything was too much trouble.Well done to everyone for exceeding my expectations, especially when great customer service is lacking in so many businesses these days.

Came to the dealership to drop off our Mini to get serviced by the BMW dealer since it changed to group 1 from Barons. The reception staff did not acknowledge us when we arrived to drop off or pick up our car. We were left standing for 10 minutes before we had to go over to the staff and actually ask if we were in the right place despite there being 3 reception staff present at their desks. Felt very impersonal and wasn’t happy. When we got our mini back the standard of car wash was horrendous. All the windows were smeared I had to drive home with the windows open and the wing mirrors were still dirty. Also had a tyre pressure warning on the way home where I had to put air in the tyres! Will not be using this dealer again and not impressed with group 1 at all.

Definitely a tale of two departments. The front office of the service team couldn’t be more helpful. They are confident, well trained and efficient. Ive dealt with Snow and Josh recently. Unfortunately, the people actually doing the service do not deliver.The delivery is nothing short of sloppy.In under a year my car has been in four times.1st for a safety issue on the seatbelt. We thought it was fixed but re-occured weeks later. 2nd for the seatbelt issue again but they called that evening to say they hadn’t had time to get to my car. No time to get to a safety issue!!! 3rd for the fix that should have been done the second time 4th for two new tyres. Should be simple so I waited in the showroom. After nearly three hours the car emerged but half a mile along the road I got a warning that the tyres were not recognised. After another half an hour or so they brought it back. Just sloppy.Would be one star but for the front desk.

Wife booked in her vehicle for a recall issue. (Begin Oct) Told earliest appointment is in Dec. Certainly puts you off buying another.

Even tho the mini I drove wasn't right for me, I want to give a big thanks to their salesman Christian. What a fabtastic chap he is and an asset to their brand. Thanks very much Christian for your time and allowing me to test drive the car twice, even tho on this occasion wasn't quite the car I was looking for. I appreciate his time.