Stepping Stones

Find staff rude and un helpful.. had our family appointments cancelled with no explanation nor 're booked... then when I call to re book I'm told I'd have to wait a year! Or see someone else in a rude manner.. from first impressions it's not good! Nor dose it put you at easy if your not keen on visiting to have dental treatments..

My family and I have been an NHS patient at Stepping Stones for many years. The practice is extremely busy (as you would expect any NHS practice to be), however, the staff are always friendly and helpful. I have seen several dentists there, some better than others, but treatment is always good and have never had any problems in over six years. I like the relaxed environment, and the children are always happy to take a trip to Stepping Stones.

I had not been to Stepping Stones for several years (since 2018) and tried to make an appointment. I was informed that I was no longer a NHS patient due to the lack of me making an appointment. I said that I was not told that I would loose being on the NHS. The lady informed it was my responsibility to make appointments and that I only could be helped if I became a private patient.As my husband already left this dentist as he was not happy about the quality of treatment, as well as my daughter who left 'stepping stones' for the same reason, it is now time for me to go elsewhere. I would not recommend Stepping stones.

Disappointing. Couldn't get emergency treatment when needed despite being registered with Denplan. Repeatedly told that I'd have to try again tomorrow. Triage procedure seems arbitrary.

You are always kept waiting for your appointment, have been a NHS paitent for many years the dentist is now going private, other dentist at practice are not taking on his patient's so go private or get lost!

I've been a patient here for many years and found the service exemplary. But now it's in the hands of My dentist" I find it hard to believe it's the same practice. Emergency appointments take a month and when you actually do get treatment it's far from past experience. They only seem to be interested in cosmetic work and constantly remind you of this

Just visited stepping stones dentist with my daughter for a routine check up,, my daughter came out of the treatment room in pieces ( crying her eyes out ) ,, be warned they have 2 star rating for a reason, this is why I am registered with a different dentist absolutely appalling....!!!!