Asda Gosforth Superstore

I have been a regular shopper and I am very satisfied until recently. In recent weeks, one young blonde male staff starts to procrastinate whenever he is on duty. He spends the whole day walking around, does nothing or very little, but acts like he is tidying up the shelves or doing some yellow labels. It makes the whole shopping experience very irritable. All the other staffs are very helpful and diligent and I have never experienced the same problem when anyone else is on duty. Asda should investigate and take serious action against intentional and obvious staff misconduct.

Self checkout tills are shockingly bad and hugely understaffed. During the rest of our visit most other staff were standing round aisles openly complaining about their colleagues rotas and using their names very freely in front of customers as well. Asda self scan till are shocking when you try to scan a bag for life as well. Seems to mess up the weight of the rest of your shopping as at least 4 times a it didn’t like the weight of our shopping and each time we waited at least 3-5 minutes for a member of staff to not even check but just scan a label to let us carry on. Easily the worst supermarket I have ever been in.

I'm a regular customer here and find the staff pleasant and helpful. You can buy just about anything in store and they have a pharmacy a Timpsons and a photo printing and frames seller. Only one criticism , the new layout . There are barriers everywhere . For example if you wanted to get a newspaper or a snack and forgot to put it in your trolley before you go through the barrier then you cant. Its made the shop feel hemmed in and restrictive which is off putting

Should go for groceries and wide range of spirits. Bakery shop and cafe is a plus point. Its amazing to see wide range clothes in an affordable price. Loved to buy miniature of Glenfiddich and JD for a gift. Grooming section is also well maintained with lots of offers. If going from city center can go by metro if not taking car.

Customer service appalling waited 30 mins to return an ASOS parcel as machine not workingGave up -a joke

The majority of staff in this store need (re)training on Customer Service. The Customer Service in this store is quite pathetic. The latest one on Sunday 3 Sept 2023 was when I queried the price of Matterson Smoked Sausage. Showing £1.75 online, but £2.25 in store. I asked a staff member how this was so and he JUST SHRUGGED HIS SHOULDERS and said It's not my department

Staff are rude and impatient in this store.Toilets are manky.At 2pm I've seen empty fridges and shelves.Goto self serve you have to wait 10 minutes to get age approval.Better Asda stores within distance to goto.

went in today about 8.30am- absolutely wall to wall with kids, not a problem just shocked at the amount-had a list of 10 items from the website to buy-they stocked one! (it's a superstore???really??) aisles were barricaded with those cages full of rubbish wrapped in clingfilm, where staff hid-but the icing on the visit was the rudeness and sheer unhelpfulness of the only staff member we actually interacted with-wont visit again-pointless, messy heaving and rude all before 9am!

I shop here often, but regularly put down by staff behaviour. The staff on the shop floor are often no help at all, sometimes ignoring me directly! On the other hand, the staff in the checkout area could not be more helpful. Mind boggling!Suggest to train and sensitise staff better or install a kiosk to lookup item in store (IKEA has one) so we don't have to bother staff who are so supremely busy and often very rude.

racist place! Never been more embarrassed. Here is the whole story on why I felt this way. I am Arab and today I was wearing my scarf yes… the hijab, so earlier on I went to the Asda with my husband. We were going to get some food and basic needs for the family (we have 4 kids) I was using the scanner as I thought it was easier but then my budget went way over so I tried to remove some stuff off ,for example I took off my chicken pot noodle. But then when me and my husband were walking out and something had happened to the security guards machine saying I still had this item but I didn’t pay for it. Which also I didn’t even have with me, this was so humiliating because the staff was pushing me and my husband. They were calling me names like “disgusting thief” and they were telling my husband I was one too. I love wearing the hijab because it hides the fact that I recently had chemotherapy. As soon as I got home I was in tears because this was so cruel and I have now been banned permanently. Earlier on my 2 daughters had rung up about this incident after I had told them, but the man we were calling was totally unaware of this situation, I don’t blame him or anything but when we hung up he had a quiet laugh. How could you be anymore unprofessional than that. I shop here all the time because it’s way easier, after all it’s right beside my home. I am hurt about all of the horrible words the staff had said to me including the manager who was not helpful at all and was also calling me a thief.Thank you for reading and also shame on you Asda, I’m very disappointed