Newcastle Jesmond Hotel

Horrible.Room no 403:1.The drain in the shower is blocked. water is spilling out of the bathroom.2. Room and bathroom were not cleaned after the previous guest.3. The keypad at the door to the room is unreliable. Often does not work. You cant enter inside.4. The hall at the main exit is dirty. Garbage is piled up.Customer service sends message hello my dear guest

Credit where credits due!! I cant recommend this hotel enough. Best hotel in jesmond by far on quality of rooms, service and location.Stayed here with a group of girls on a hen party at the beginning of may.From booking it to checking out the hotel and staff and hotel were amazing.Got a great deal on 9 rooms by calling direct.We arrived early and the hotel did their best to get us in our rooms as quick as they could. Even the receptionist was making beds!! We were amazed at their hospitality and effort.The rooms were perfect. Modern, clean and comfortable. Excelled our expectations massively. Ideal for a night stop over in jesmond near the bars / restaurants and a very cheap taxi ride to Newcastle city centre (7quid)As you can see from my profile, I love leaving reviews and can be ruthless but there was not one thing I can complain about. Plus free off road car parkingWell done to the team and the management for their work. Hotel absolutely spotless and your team from booking to checking in to house keeping were friendly, happy and professional. We will be back

AVOID AT ALL COSTS! This hotel is owned by Luke Stays (also known as Luke Capital Group), they breach the law and don’t care about it. Would give 0 stars if it was possible. Booked a room nearly 5 months ago, but had an email from them the day before I was supposed to stay here, asking for verification (which included having to confirm a LOT of personal information and upload a photo of my passport). They then asked for a damage waiver which was non-refundable and previously not declared. They were going to charge up to £250 NON-REFUNDABLE damage waiver before I even went there, which effectively would have made 1 night's stay £350 instead of the £100 that I already paid several months ago when booking. I questioned this, the phone numbers on their website go straight to voicemail, WhatsApp response is shocking, and they state that this damage waiver is company policy – but by the way, if companies don't declare additional costs (including refundable or non-refundable fees), this breaches the Consumer Rights Act (2015) and is therefore illegal. They refused to acknowledge this, just kept repeating it's a company policy (meaning their policy breaches the law) and refused to release access code to the room unless I paid the fee. After hours of poor communication, it turns out that they started charging customers a non-refundable damage waiver because another guest at some point had broken a front door and they wanted to cover the costs for repair/replacement. I refused to stay at this shady hotel and had to make stressful arrangements the day I was supposed to stay in Newcastle, due to the incompetency of this company. Their T&Cs are inconsistent and there’s no mention of a non-refundable (or a refundable) damage fee. It’s owned by Luke Stays (also known as Luke Capital Group) so avoid all of them at all costs. They are very happy taking people’s money and breaking the law.

Stayed here 1 night in a double room. Check in was quick and easy. Room was clean, had a TV, tea and coffee and a bathroom with shower. Location was great, short walk to plenty of bars and restaurants in Jesmond. We had breakfast in the morning, there was a good selection of cereals and hot food (but no meat). Check out was very quick and easy. Only downsides I would say the bed wasn't very comfortable. Overall though, very good value for the price we paid.

Spend there 1 night with my family in November 2019 - was really nice.Rooms very clean and comfy.Breakfast really nice.The area was also nice and interesting.Jesmond metro station is around 10min away by foot so it’s ideal.The only downside is a small car park at the rear of the hotel. Really small if you have a large car especially a SUV 4x4 but we managed ;-) thanks

The hotel is unstaffed it is all keypads to entry the hotel and your room, there is no safety information in rooms, the kitchen and reception are covered in sheets so there is no food or drinks available, we had to call a number handful of times to get into our room, we had no big towers in our room to dry with just small hand towels. Absolutely shocking so as well as having to go out and buy food and drinks they expect money for an unstaffed hotel dont think so.

Positives:Very clean and neat. Very well suited for ONLY SHORT (not more than 2 days) stays. We got the biggest room in the hotel and it was quite spacious. The bed was extremely good.Negatives:Unfortunately, we had to stay in this property for more than 15 days as we didn't had any other options. This is absolutely not suitable to stay beyond 2 days as there won't be anyone to attend our needs as this being a self serviced apartment. Even if we call the management they say that they will resolve the issue but they won't attend to it until we vacate. We were wrongly misguided twice that this hotel has a lift but actually it didn't. We had to lift manually all our 100 kgs of suitcases to third floor. We were provided with only 2 days of basic necessities and no matter how many times we called them we were not provided with coffee/toiletries in sufficient number. The kettle was very bad and we requested to replace it which they didn't do. The water in WC was continuously leaking and nothing was taken care in that regard as well. They had a note in bathroom regarding the importance of water saving. Not sure if that was meant for only customers and not the management.In a single sentence, this hotel is not at all worth to stay beyond a single night or maximum of two nights.

Great location, really pleasant and amazing rooms. The thing that makes this such a good place to stay are the staff members. One of the nicest place I have stayed. Definitely revisit the place!

absolutely shocking hotel. booked 2 rooms months ago for events over the weekend with friends. turn up at the door no staff? literally no one works in the building? half of the downstairs area is boxed up, no kitchen (so no breakfast or anything like advertised and booked with intention of using said facilities). had to ring the hotel and ask how we get in, first they said they would send a colleague, then 5 minutes later said we needed to confirm the bookings which we had. then we were told we would get a code when we confirmed both rooms, one email hadnt even been sent. about 20 minutes on the phone until we got a code to enter the building. then got emails for 3 different rooms when we booked 2, one room code didn't work, tried the other 2. my room had a radiator that was on constant and wouldn't turn off, the beds weren't made, towels on the bathroom floor wet. called up again and said this isn't on, they said they would send someone up to clean it but by then we couldn't be bothered because we were late for our events after the convoluted check in process. we hung the DO NOT DISTURB on the door and left for a few hours, only to return and find that someone had entered the room and cleaned it even though we hung the sign? can the cleaners not read? then got a text that my room was changed last minute and had to move my stuff from another room. the only nice thing was the security guard who came in one night who was very pleasant and nice to talk to. avoid this hotel.

I stayed at Newcastle Jesmond Hotel for three nights with my family. The staff was amazing, the rooms were very clean, and the location is great. It's a well-family-run hotel. Overall, we loved our stay at Newcastle Jesmond Hotel and would highly recommend it to anyone visiting Newcastle upon Tyne.