ibis budget Manchester Centre Pollard Street

The issue that I have experienced was:I went to a works Xmas party in Manchester. I was booked into room 311 at the ibis budget Manchester Centre Pollard Street.After the party I arrived back at my room at around 11.15pm. Room seemed all fine. I switched off all the lights and went to bed. At around 4am, I woke up to a loud hissing noise and emergency lights were on. I got out of bed and my feet went into ankle deep water. I switched on the lights and the whole room floor was flooded. I checked the toilet and shower and it wasn't coming from either. I then noticed that all my belongings were absolutely soaked through. I alerted the receptionist downstairs and noticed that water was also pouring from the ceiling into the reception area. The receptionist came to my room to check it out. The carpet in the hallway outside my room was also soaked. The member of staff then checked the boiler next to my room and said he thinks it's a burst pipe. We had to collect up all my sodden belongings and he moved me to another room. However, the water had soaked absolutely everything. I was meant to be working in Manchester that day but had no clothes to wear. The member of staff had to get me plastic bags to put all my wet belongings in. I used the new room for 10 minutes as there was no point staying with no dry clothes or shoes. I then had to drive back to Birmingham in my pyjamas at 6am.It occurred on: 08.12.23This meant that I have ruined belongings. My laptop does not work, my fur jacket is ruined, my suede shoes are ruined, expensive perfume box sodden, my handbag is discoloured along with many other things.I was very tired due to lack of sleep and having to cancel a work meeting due to having no dry clothes.I have emailed to request a Full refund on the room and full compensation for my ruined and damaged belongings aswell as major inconvenience.

Very nice hotel. Check-in always smooth and easy no matter the hour. Staff very friendly, rooms are nice especially for the price you pay. Next to Costa and domino's. Metro stop 2 mins walk

The hotel was clean and tidy wouldn't recommend for families most of the staff friendly. There was one member of staff who was very helpful. The receptionist when I was checking out never even asked about my time at the hotel or nothing she was not very friendly all other was friendly apart from this one woman. The toilet is very small. The shower and sink is in the room only about a foot from the bed. The hotel is only a few minutes walk from New Islington tram stop.

Staff were friendly, but rooms are extremely minimalist: sinks in the room went out in the 70s, the shower is in the room with just a frosted glass door, and there is an inch plus gap under the door to the toilet. Only share with someone you know well! 4 coat hangers, no drawers, one hard plastic stool.Tram stop is a few mins away, I wouldn't walk into the city centre in the dark.The 24 hour Domino's next door is very handy for a pizza party in room.

We weren't able to check in until 4:20/4:30. We had to wait with many others downstairs in the lobby. It didn't help that we had a tight turnaround and were keen to drop our stuff, get ready and leave. The air conditioning was incredibly loud and the lobby downstairs had a broken glass panel with tape on. The whole experience felt incredibly odd. Many other hotels can deliver much nicer rooms and service for the same price so I will be sure never to book with any Ibis again.

Never been before but definitely will be returning. Room was completely adequate for our needs. Nice and clean with everything in the room that you need. Staff lovely and nothing too much trouble. Great location for shopping and visiting the AO Arena which is why we came to Manchester. Cannot wait to do it all again.

The hotel is well positioned. Check in and checkout went smoothly. There are grocery shops nearby, Aldi for example. City center is not far away, 30 minutes by foot. Also it's nice that the reception is non stop. The downside is that the windows are pretty small and you cannot fully open them.

Overall stay was good, hotel is very near to the railway station and 15 minutes walk from the city centre. Staffs were very friendly and would definitely recommend this hotel. Toilet was very small but it’s ok if you’re staying for a night or two.

Good cheap hotel, only downsides are there is no kettle or drink making facilities in the room. The shower is also built into the wall, the water is either luke warm or red hot no happy medium. The toilet is very small so if your 64 or above it's not the most comfortable experience."