Loake Shoemakers

I visited yesterday to buy some smart dress shoes. Strangly there are 2 Loake shops opposite each other. I went in the bigger one of the 2. i was served my Leena who measured my feet and was extremely helpful in recommending me styles and bought out several different sizes to try. I never felt rushed or pressured to buy anything which was great. Very happy with my purchase!

Sanjay was outstanding as he helped me navigate my first purchase. He took his time to intricately give me an insight into the different materials whilst allowing me to try on multiple varieties until I was able to get the right pair for myself. The commitment and passion amongst all staff was clear to see!

Loake Shoemakers on Jermyn Street is an embodiment of British elegance and timeless style. This family-run business has been crafting high-quality footwear for over 130 years, and their commitment to excellence shines through in their Jermyn Street store.The store features a wide selection of Loake's handcrafted shoes, from classic oxfords and brogues to more casual loafers and boots. Each pair is beautifully made, with attention to detail and quality that's immediately noticeable. Whether you're seeking a dress shoe for a special occasion or durable everyday footwear, Loake offers a blend of style, comfort, and craftsmanship that's hard to beat.The store itself exudes a sense of charm and heritage, matching the brand's long-standing reputation. The staff are incredibly knowledgeable and provide excellent service, taking the time to ensure you find the perfect fit and style.Loake Shoemakers is a testament to traditional shoe crafting techniques and quality. For anyone seeking a stylish, durable, and expertly crafted pair of shoes, it's well worth a visit. It's not just about buying a pair of shoes, it's about investing in a piece of lasting quality.

I feel compelled to write about my outstanding experience at the Jermyn Street branch. I dropped by at the end of the week to colour match a couple of shades of shoe cream for my Loake boots. After being patiently assisted by Dave and Sanjay, I was getting ready to pay at the till when Dave mentions no charge". They absolutely didn't have to do that but they did

After buying a pair of loake tuxedo shoes at the jermyn store - i was pleasantly surprised with a promotion to receive a complimentary belt - winning. i was startled by store assistant Sanjay’s lack lustre customer service when he had put the transaction through incorrectly and therefore informed me i wouldn’t receive the promotion - too bad. When i enquired - he said reluctantly that he could refund the transaction to put the promotion through correctly - it seemed to pain him to offer this. When i explained i was an international traveller and this would put me at a further disadvantage with transaction / exchange rate fees to refund and recharge - he shrugged his shoulders and he / and the manager said “there’s nothing we can do” and walked off. Poor form loake jermyn st. It ruined what should have been a memorable wedding experience.

Excellent customer service. I forgot the name of the gentleman there, but, he was super nice guiding me to buy the suede chukka boots and how to maintain them. Awesome experience and I really hope to enjoy the shoes for a long time ;-)

Usually an amazing store with helpful staff, however, today was a bit different. Particularly rude, patronising and unhelpful salesperson. Such a shame because the staff have been so friendly and caring in the past. I have read similar reviews about a particular salesperson so I wonder if it is the same one. Hopefully they can work on their attitude and learn to treat returning, loyal customers with respect.

I thank you so much for making my most precious moment so beautiful and comfortable!I bought a pair of shiny leather shoes for my wedding, a handmade shoe of exceptional elegance, style and, on top, very affordable price. This type of shoes in general are quite notorious for hurting your feetI wore my Loake for more than 10 hours, they were so light and my feet next day were as fine as if I was wearing my trainers. I also greatly appreciated the fact that the staff did not urge me to buy, but advised me to take my time to decide and come back. They risked losing money out of respect for the client and this is very rare.Excellent in every way, highly recommended.