Scott Fraser Letting & Estate Agents - Headington

I had the pleasure of dealing with Ben from Scott Fraser, and I couldn't be more delighted with the experience. Ben's professionalism, expertise, and dedication truly set him apart. He went above and beyond to understand our needs and preferences, making the entire process smooth and stress-free. He was responsive, patient, and committed to helping us overcome any issues we encountered. I wholeheartedly recommend Scott Fraser to anyone looking for a top-notch estate agent in the Oxford area. Ben's exceptional service made our experience a positive one!

My wife and I have moved home often enough to feel qualified to comment on the service provided by estate agents, and we are both agree that the team at Scott Fraser in Headington are absolutely top drawer. Everyone we dealt with was professional, polite and responsive. A key element in the relationship between an agent and their client is communication, and both Simon Liddicot and Elaine Norrie score top marks for the way they kept us informed throughout the process. We were very pleased and wouldn't hesitate to recommend them.

One of the worst estate agents I've had the displeasure to deal with as a prospective tenant. Super hard to get them on the phone. Arranged viewings multiple times and repeatedly cancelled at short notice, once only 20 mins before arriving after I had driven for one hour on the motorway from London for a viewing. I know the market is busy, but Scott Fraser lack even basic respect for their tenants.

Scott Fraser are professional and communicative Estate Agents who support each step of the buying process, whether positive or challenging. Their agents are friendly, generous with their time and really care about their clients. In the Headington office Stephanie, who showed us around our initial property visits, is warm, knowledgeable and has a great sense of humour and positivity. Catherine was also highly supportive and empathetic when things didn't go our way and this was much appreciated.They are certainly a cut above the rest in the fierce Oxford property market and genuinely have their clients best interests at heart, whether selling or buying.

We have just completed on a house sale and purchase with Scottfraser and cannot praise them enough. All members of the Scottfraser team were both professional and personable. It was a complicated sale and purchase and both Adrian Wraight and Elaine Norrie went above and beyond. We were kept fully informed throughout the process, and they were extremely proactive in sorting out and resolving issues as soon as they occurred. We would unreservedly recommend Scottfraser, with special mention to Adrian and Elaine. Thank you for an extremely successful conclusion.

I have been in touch with Scottfraser for letting my property. I was dealing with Ben and I should appreciate his hard work and professionalism for finding a suitable tenant for me. Ben quickly developed a professional with friendly relashionship with me so the whole renting process was easy and smooth.Thank you Ben for all your hard work!

Elaine and Adrian, and Scott Fraser Headington, have been more than amazing. Their consummate care and skill is outstanding. Nothing was too much trouble, and their guidance throughout the sale, with patience and humour, was faultless and more than appreciated. They really are the best.

We rented a house with Scott Fraser after a few disappointing experiences with other letting agencies. They seemed more reliable and professional, but we were completely wrong.The lady who was doing the process of renting with us sent me an email about something called Homeshift. According to her, it was a site where we could register to have a place to manage all of our bills all together. I asked if it was mandatory, to which she said no, so I emailed her saying we did not want it.After getting all the paperwork done and all ready to move into our new flat, just by chance the lady from the agency told us the move in date had been pushed forward for a month since, according to her, they had to clean the property. That caused us problems with our landlords at the time. When we moved into the property, it was absolutely filthy. There were stains all over the walls that were not there when we went to see the flat, the carpet was disgusting and the house was full of dust everywhere. We had to deep clean it the moment we arrived.The inspection of the property that they did was not very thorough, since pretty evident things like the fan on the toilet and the switch on the living not working, a completely cracked board on the bed or a massive gap in the kitchen boards were not noted. We reported everything, they fixed the lights and the bed and the property manager asked us to record everything on the blank pages of the inventory and signed it and send it back to her, which we did.In the documents sent by the agency, it was detailed the electricity and gas of the property were operated by SSE, and that they would send us a letter with the first bill and account number. Our surprise was when SSE told us they were not in charge of the gas since February (we moved in March), but a company called Homeshift. Turned out it wasn't a platform to manage your bills as they said, but a gas company. Scott Fraser opened a contract with them in our name since February, even though our contract started in March. When we googled the company, everything on Google was talking about this company being reported as a scam. When I told the property manager, she said she was not aware of this and offered no help. We sent them the contract to prove we only started living there in March and closed the account, but even after starting with SSE they still wanted to charge us saying they were our providers and we had to threaten them with getting lawyers involved for them to stop.During the 2 years we lived there, we had 3 property managers, who changed without notice, making it very difficult to have someone to contact.We also had people coming into our house with their own key without prior notification while I was sleeping or showering 4 times, even though our contract clearly said we had to be notified 24h prior to any jobs being done and we had to give our consent to anyone being given the key if we were not going to be in the property. Since SF were not caring about this, I was eventually advised to call the police if this happened again. We simply made the decision to leave.When we left, we vacated the property even early, left the house completely clean (we even fixed all the wall marks the previous tenant had left) and waited for them to tell us about our deposit. This had to be chased several times, and then they inisted on charging us for the kitchen board we had reported broken when we moved in. I sent them the evidence that we reported that the moment we entered the house and yet they did not care and wanted to charge us for it.Don't rent with them, they will break your privacy all over again and scam you as much as they want.

I had an exceptional experience working with Jamie from scottfraser as my letting agent during my recent move. From start to finish, Jamie went above and beyond to make the entire process smooth and stress-free. Their professionalism, attention to detail, and dedication to customer satisfaction made the entire experience with scottfraser top-notch. From understanding my needs to negotiating a favorable lease, Jamie's expertise and commitment truly shine. I highly recommend Jamie and scottfraser for their outstanding service. Five stars!