Premier Inn Cardiff Bay hotel

First of all, my check in took almost an hour and a half. I asked for a room right next to our place other family's room. Then it turned out that the hotel charged us twice as much for the room than the price in the reservation and we were informed that the money would not be refunded to us, but we had to call the main office to get a refund. After a short but concise discussion with the pseudo-manager, it turned out that they can make us a refund. Yes, I know the total check in time took us almost an hour and a half. The next drama was breakfast the next day which I booked for 09.30 believe it or not but there was practically nothing to eat. No beans, hash browns, long waiting time for eggs, mushrooms, plus old and tasteless bacon. No crosant buns and when they graciously appeared, they were completely unfit for consumption. Only one small and slow toaster for such a large hotel made the queue very long. Additionally, the prevailing mess. The service, although polite, gave the impression of being lost. Definitely, this hotel needs a real manager who will focus on the selection of a properly trained team of employees. I honestly do not recommend this hotel. Sorry!

Great location and comfortable rooms. We had a view if the dock and wheel from the room.The staff are friendly and do a great job.We arrive early so unable to check in before 3pm, they allowed us to sit in the bar area to wait and open our own champagne we brought, providing us with glasses as we were celebrating our anniversary. When we checked in there was a note with chocolates and a drink left by Yasmin for our anniversary. This was a lovely surprise and a nice touch. Thank you all

Great location. Room spotless work outside but not noisy. Staff a pleasure I had food in there on site restaurant very good pizza freshly made to order and reasonable price . Ethan the waiter a star could not do enough for me . I would recommend.

Nice fresh clean hotel amazing location. Watch out for the roadworks as they make it difficult to drive to at the minx. (Use postcode for the car park next door rather than the hotel)Biggest letdown was the breakfast it’s standard premier inn, so tasty, but poorly managed cooked items constantly run out and are painfully slow to be replenished which is beyond frustrating if you have somewhere to be. Today there was no fried eggs, no scrambled eggs the beans were basically just juice left and the bacon was wet n really just needed cooking properly and it wasn’t particularly busy, come on premier inn you can do much better.

Right on the doorstep of Cardiff bay, This hotel has lovely rooms with a decent breakfast in the morning.everything was nice and clean with superb quality bedding and tidy furniture.Breakfast was self-serve and was of decent quality with a continental to choose from with all your typical teas/coffee's and pastries with cereals and fresh fruit and cooked options too. all was tasty.All you could possibly want on a nice trip away.

Dont get me wrong, I wasnt expecting the Ritz for £120, but I was at least expecting it to be sanitary.Shower head had black mould, blood on the extra pillows - and splattered on the wall/ceiling, hairdryer didn't work and the hand towel had ominous green splodges on it.Staff were friendly, breakfast was alright. Bacon was barely kissed by heat, to the point I'm fairly sure it could have been resuscitated by a competent vet.

Just had a three night stay for my birthday and was impressed. Having stayed here previously, I already knew the area. Location of the hotel is spot on. The level of service was great for most of the staff, a few of then could do with some more communication skills. The room seemed a let down, looks overall clean but is very dusty.But will stay again :)

Stayed here for two nights on business.The check-in was smooth. room was clean, as was the bathroom. The room didn't get serviced during my stay, and that didn't bother me, but I had to keep pestering reception for clean cups.(Nothing to hang on your door to say, Please service my room")Breakfast was good and plentiful.Overall

Great place for the Bay with buses nearby taking you into Cardiff City Centre. There's free parking on the street nearby from 6pm til 8am so if like me you're there for work then parking is essentially free. Rooms always good, quiet and clean. I always go for Premier Plus rooms as they're a bit nicer and you get a fridge which for me means I don't pay for breakfast