Malvern Hot Tubs & Spas

Excellent hot tubs

Very helpful.

The folks are very friendly & knowledgeable & offer an excellent level of support with no hard sell. It’s worth walking in for a look around because this could really make life more enjoyable ♥️.They are also diligent at following up any queries you may have and aftercare is superb.

Interesting place

I have experience with this company as they are in the same group as Breeze House. I ordered a hot tub from Hydropool in September 2020, to be told April 2021 delivery. April became May, June, July and so on. Mid August 2021 and guess what, no hot tub! I was told that the ht tube had still not been manufactured, nearly one year after I ordered it. The weekly updates were poor and I only got responses if I chased. The customer experience was very poor and I felt Hydropool didn't really care and were just happy to refund me, I was spending £14,000.00 on a hot tub!! I managed to purchase a hot tub from their competitor also saving myself £3'700.00 and happy to say it will be installed next Friday. I would not recommend this company as their customer service is extremely poor. Delivery dates completely unreliable, there is plenty of competition, choose wisely.

Great showroom with plenty of models to look at. Excellent advice from Jayne Lewis about which hot tub model to choose. Jayne has a lovely professional and friendly manner. Hassle free installation from Dave. We absolutely love our hot tub -- one of the best things we have ever purchased!!