DNA Worldwide Group

LivingDNA finally is responding messages sent to their helpdesk. People attending this service are nice and try their best to help. But it’s hard to get proper help as they seem restricted as to what can be said or not.

Received excellent service, very responsive and professional. Would definitely recommend.

This is the worst service ever...AVOID, AVOID, AVOID......... DO NOT USE DNA WORLDWIDE IF YOU HAVE A DEADLINE. They will collect your money and tell you stories each time you chase up the test/result status. Thanks to them we have missed a deadline which has cost us more than £4000.00. THE WHOLE PROCESS IS A SHAM. You don’t deserve any star at all.

My advice: STAY AWAY!!!They are really unreliable, they take your money, and then there is no contact from them, you have to chase them to get your appointments. Before getting their payment they keep calling you. But afterwards they avoid you, they allocate a case worker for you, who apparently is always busy or in a meeting.We regret acquiring them for a dna legal matter. Finally after calling them several times, we got an appointment. Which was a disaster in itself. The doctor who took the sample was so irresponsible. My mother who was back problems travelled 3 hours car to give her sample only to receive an email afterwards that the doctor forgot to ask her to sign a document without which the sample cannot be checked. This issue has delayed all or legal matters and to top it the case worker is never available neither calls you back, even if she promises that she will. Avoid them..