McDonald's
1612 Reviews
$$$$$$
- Friday7 AM–11 PM
- Saturday7 AM–11 PM
- Sunday7 AM–9 PM
- MondayClosed
- Tuesday8 AM–11 PM
- Wednesday7 AM–11 PM
- Thursday7 AM–11 PM
About the Business
McDonald’s UK |
Contacts
Call Us
+442083365852
77/83 High St, New Malden KT3 4BT
Hours
- Friday7 AM–11 PM
- Saturday7 AM–11 PM
- Sunday7 AM–9 PM
- MondayClosed
- Tuesday8 AM–11 PM
- Wednesday7 AM–11 PM
- Thursday7 AM–11 PM
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible car park
- Wheelchair-accessible seating
- Wi-Fi
- Dine-in
- Takeaway
- Coffee
- Vegetarian options
- Breakfast
- Dinner
- Dessert
- Seating
- Toilets
- Family friendly
- Groups
- Good for kids
- High chairs
- Kids' menu
- Late-night food
- Lunch
- Casual
- No-contact delivery
- Parking
- Good for kids birthday
- Paid street parking
- Counter service
- Fast service
- Drive-through
- Quick bite
Recommended Reviews
Joshua Amar
20.03.2024
McDonald's
Ordered online, and when our order arrived there are missing items in our orders.. ordered a medium big taste with bacon meal but it arrives with no bacon with it. Also ordered the caesar and bacon chicken one wrap meal and it did not arrive. Stupid employees not double checking the orders
Neal Doublet
18.03.2024
McDonald's
Ordered using the app but still had to wait at least 20 minutes just for a happy meal. Got home and found only 3 chicken nuggets. Was unable to use the public disabled parking bay outside the store as it was filled with mcDs delivery bikes. Couldn't be bothered complaining as it would take an hour and cost more than buying another meal!!
Valbona Sokolaj
16.03.2024
McDonald's
Very bad food cold no prepare I call on phone no one respond,and another things one hour to deliver.
Choon Hui
26.02.2024
McDonald's
The worst McDonald’s I’ve ever been to. Ordered in 3 times, and have tried takeout - one thing that’s always consistent is that lack of efficiency and staff standing around doing nothing whilst customers can be waiting for an hour for their food.
Christine Marett
08.02.2024
McDonald's
Chips were undercooked.Kerry is amazing. Always know when she is as the place is spotlessly clean. She is great with the children and very professional.
Polly Glavin
10.01.2024
McDonald's
So many staff but unsure what they are doing. Home deliveries take priority no care about the customer who is waiting to get food. We went in only for Mcflurries and waited over 10minutes. In the grand scheme of things waiting just over 10minutes you probably say it's nothing but how hard is it to make two pots of ice cream. Clearly they need a manager who can lead and direct them as a team. They need to learn to work on there customer service.
Erick Alonso Duque
08.01.2024
McDonald's
Had a good experience for a change,Food was warm, on time, and my order was correct.The kiosk I used didn't have a working printer. However since it's not my first rodeo, I always take a picture of the order number with my phone so that I can have proof to show the staff on collection.------------------Someone is getting cold food and melted ice cream today... They had like 20 ice creams just melting while I waited for my order - around 20 minutes...The delivery shelf had tons of bags of food just going stale :(Still not good, but at least this time my order was correct...The worst franchisee I have ever visited. The chips are always uncooked and soggy. 90% of the times they get your order wrong or miss stuff from your order. It happens when eating in, takeaway or delivery. A shame the kids like it so much and cheam is so far away.
Alan Bell
06.01.2024
McDonald's
Long queues, self service with no ticket because the printer broke is a nightmare. Front counter mobbed with delivery drivers. Food average and store untidy. Not a very appealing place. Took 20 mins to get my order.
Sharon Corden
26.12.2023
McDonald's
Ordered through Deliveroo which took over 1 hour to deliver only to be stone cold and burnt when it arrived. I tried to contact Deliveroo via their online app and was told that they would refund me £6.00 which was an insult as my order was over £26. Before I could complain about this the online assistant said that is all she is refunding and before I could contest this she just ended the online chat. I then called Deliveroo and spoke with another lady who was so helpful and straightway apologised and said she would arrange for a full refund immediately but before calling Deliveroo I also tried to call Mcdonalds New Malden to let them know what had happened. I tried to call twice and the same guy who answered just kept ending the call as he couldn't be bothered to take a complaint. I suppose that you get going to these cheap establishments......very poor service and dreadful cold food. food. There is certainly no customer service anymore. One very unhappy customer.
Add Review
Map
77/83 High St, New Malden KT3 4BT
McDonald's