Westmain's Dog Day Care

Boarded my brothers dog here couple times as he was ill, both times happy with the service. This time however my brother booked in his dog himself and he was met by a rude staff member(older woman than other staff, so presumably the owner of the kennels?). She was sharp with him and said 'who are you?!' upon entrance to the office and said 'we still have COVID restrictions you know'(despite there being no restrictions now, its against the law). My brother had COVID and ended up in hospital in intensive care, so he is well aware and found this to be insensitive.She did apologise for the way she spoke but bad mouthed/blamed the previous customer who was in the office. She also made him pay the whole cost of the boarding upfront, when I used the kennels twice before it was only a deposit that was asked for.We travelled from Motherwell/Coatbridge so pretty far. Don't think we will be back here, which is unfortunate. This person either had a bad day or needs to change their attitude towards customers.

Our last dog, and our new puppy love going here! Always a good sign they're being well looked after. Friendly staff and good attention to detail. Dogs are free to run if well behaved and seem to have a great time!

Have used Westmains Kennels for many years with our previous labs, so when we required kennel accommodation for Zac it was a no brainer" as to who to contact.We collected Zac this morning and while he didn't need any encouragement to get into the car it was obvious he had been well cared for. We were delighted with his appearance - he really was looking his best."

Our hairy baby was so well looked after. This was our first time using Kennels but they made sure to know everything about our dog and were so reassuring. She seems to have had a good time and we will recommend and use them again. Thank you for saving our holiday!

I was recommended this kennels by a friend. I am very protective when it comes to my wee deaf Dottie. She stayed here for just over two weeks while I was away one holiday. Staff are so helpful. Letting me take her down there before I made a decision to leave her there. Letting Dottie get the feel of the place. Dottie has had a hard life being a stray dog and finding her at dogs trust. I got her just coming up a year back. She had alot of issues but has finally settled into the household so well. She was very well looked after at westmains kennels and I would highly recommend this boarding kennels for any dog and dogs that need an extra bit of care. Thank you so much for taking good care of her. She will return to you when we next go on our holidays. Thank you once again.

My staffie Coco and Westie Bracken are just back home after a weeks holiday they are both well and appear to enjoy their stay at West Mains. Staff are all lovely and seem very good with the dogs. Mine have been before and will be back. I would recommend to anyone.

Wouldn’t put my dog here again, it does what is says on the tin but that’s about it. Dogs had never been there before didn’t even get to see or offered to come look at where they will be staying to put my mind at ease. Woman was too busy moaning about people coming in the morning even though the times to check in or out I was within this. Far too many dogs for 1 person that I could see running around in one area probable over 30 in one area. For me customer service is crucial I didn’t get that when I arrived and looked to me just wanted the money and go type of thing.

My spaniel has been boarding at Westmains since I got him and I would highly recommend this kennel to anyone. Max loves going to see the girls for day boarding and his holidays. He is always very happy and well cared when I collect him.

My wife & I were very anxious about leaving our 2 boys Hugo & Harold in a kennel for the 1st time. We checked out reviews & done a pre visit to the kennels before we made a decision to go with Westmains kennels. The staff put us at ease & we were relieved that they treated our dogs the way we would treat them. I phoned after just 2 hours to make sure the boys had settled & was happy that they had. When we picked out boys up they were their bright happy selves & seemed to enjoy the attention that the staff have gave them. A big thank you to Linda, Val & all the staff from Andrew, Robyn, Hugo & Harold.