Best Western Plus White Horse Hotel

Another fantastic stay at this hotel. Always my go to hotel when visiting Derry. Perfectly situated just a short drive to town but far away from the noise to feel relaxed. Bar and restaurant facilities are beautiful and the food is outstanding. I’ve been for many meals here and never once had a complaint. The staff are exceptional and so very friendly. I highly recommend this hotel

Room was great, very clean and spacious. Food was lovely. However we felt really let down by the service- it was terrible. Slow, disinterested, bad communication and waiters arguing with other customers, even management didnt seem to have a clue. Service was so slow my wee boy started kicking off from boredom - no consideration given to this at all. We would have had dessert and more drinks ithe restaurant if the service was good. One girl with brown hair and glasses was great but unfortunately she couldn't carry the whole restaurant. We went to bed annoyed about dinner only to be woken by the fire alarm for seemingly no reason at 630. Woke my toddler and knocked him out of routine which more or less ruined the second day of our trip- no acknowledgement or apology given for this. The pool was also unbearably cold, we could only stay in for 20mins because all were freezing. Also dirty. This is not 4star hotel. Will never be back.

Went for a spa day. The treatments were phenomenal, exceptionally relaxing. Pool was freezing but I soon warmed up in the sauna and steam room. Jacuzzi wasn't on when I was in. Staff were helpful and attentive. The dining area where we had afternoon tea was lovely. The special diet options were very limited but the chef did try to throw something together which I really appreciated. Overall a lovely experience and I will definitely go back.

Had fab stay with family for family wedding. Was up graded when we arrived and was very impressed with the rooms and service. Also had an evening meal which was surprisingly good considering most of the party of 10 were vegetarian. Slightly disappointed with the breakfast as no dairy milk alternative.

Have booked this hotel for a work event in Derry and was brilliant. Everything was set up as request and we even had our lunch at the main restaurant which was a nice.

Went for lunch today to treat our daughter after completing one of her transfer tests. The food was delicious. Goujons came with a rainbow slaw and garlic mayonnaise. Goujons had a fine panko coating. A lovely clean taste. Vegetable soup and wheaten bread was devoured by our son. Both children had chocolate fudge cake with ice-cream. Restaurant was nice and quiet. Staff were friendly and very attentive. One long serving staff member remembered us from previous visits which was lovely and he brought the desserts out only when the children had finished their main.

Went here for dinner last weekend. The restaurant is beautifully decorated, the food was delicious but took an absolute age to come out. An hour from being seated we still hadn't gotten our starters. Plenty of staff on standing around, restaurant wasn't overly busy at all. Disappointing.

The Best Western Plus White Horse Hotel is nothing short of exceptional, offering a stay that seamlessly combines comfort, hospitality, and a touch of luxury. From the moment you step through the doors, the welcoming ambiance and attention to detail make it clear that this is a standout establishment.The rooms at the Best Western Plus White Horse Hotel are a true haven. Impeccably clean, tastefully decorated, and equipped with modern amenities, they provide a perfect retreat after a day of travel or exploration. The comfortable beds and thoughtful touches create an atmosphere that feels like a home away from home.One of the highlights of this hotel is the staff. The level of service is unparalleled, with each team member going above and beyond to ensure a memorable stay. Their genuine warmth and eagerness to assist create an inviting atmosphere that sets the Best Western Plus White Horse Hotel apart. Joy was an absolute gentleman and couldn't have done enough to help us - a true ambassador for customer service.Dining at the hotel is a culinary delight. The on-site restaurant serves up a delectable menu with a variety of options to suit different tastes. Whether you're indulging in a hearty breakfast or enjoying a sophisticated dinner, the quality of the cuisine reflects the hotel's commitment to providing a top-notch dining experience.The amenities at this Best Western Plus establishment are thoughtfully designed to enhance your stay. The fitness center, spa facilities, and meeting spaces cater to a range of needs, whether you're on a leisurely escape or a business trip.The location of the Best Western Plus White Horse Hotel is another notable aspect. Situated in a picturesque setting, it strikes the perfect balance between tranquility and accessibility to nearby attractions and transportation hubs.The Best Western Plus White Horse Hotel exceeds expectations on every front. Whether you're seeking a relaxing getaway or a comfortable base for business, this hotel offers an experience that is both memorable and truly enjoyable. It's a testament to the Best Western Plus brand's commitment to quality and guest satisfaction.