VisionCare Optometry (York)

Absolutely brilliant people who go the 'extra mile' to help you. Thank you so much for everything xx

My visit to VisionCare Optometry was strange and honestly not a great experience.I booked in for the Full Vision Assessment with Ruth (£200), as I have Amblyopia in my left eye. The assessment is basically an eye test and then you go to this VR computer and try out brain training games - they really try sell it to you at this stage and why not...there's a lot of money in it for them ($520 for 6 x 50 minute sessions- they recommend , £450 for a 3 month Vivid Vision License- they recommend 3-9 months). This is all fine everyone needs to make money.My biggest issues and the main reason I am writing this review is:1. When Ruth realized I wasn't interested in the VividVision she vanished and left me with her assistant ( the exam actually took approx. 30-40 mins- they say approx. 2 hours). And I honestly think the test is really talked up- no difference in any exam I've previously had.2. After my eye test I was told to go to the glasses section to get my glasses- why do I have to buy glasses there ? I wasn't asked 'would I like to see our range of glasses'... it was more expected and I felt like I was doing something wrong by not purchasing from them. So I told Ruth that I would like to buy my glasses somewhere else and the response I got back was some rubbish reply like - oh well your eye prescription lense is complex as it has a prism" and I don't think anyone else will understand it

Thanks for my new spectacles today. They are excellent and grateful for the trouble taken to meet my specific needs. I will be recommending you to my friends

Travelled all the way from Bristol to see Ruth. She's extremely considerate and hospitable. She's very knowledgeable and goes above and beyond. Haven't got a bad word to say. Cheers Ruth.Zak

Absolutely mint service, helped repair my specs previously and had to take my elderly Mum with Alzheimer's for an emergency appointment. They were wonderfully accommodating, very patient and thorough. Thank you so much