J. J. Burgess & Sons

An excellent and personal service. Due to geography, I had to organise everything on email and phone calls, but Helen and the team always responded with speed and empathy. All details were very well planned. Thank you.

Thank you for everything, you have been there for both my mother's and my brothers passing, Jean is the perfect front of house, we have known this lady for many years, her empathy and knowledge of the family is very comforting. Tiny has the grace and stature which makes the ceremony so personal and very special, you have been a light in our darkest hour. God's speed to you all. Tx

On behalf of my sister Amelia and myself I would just like to extend our truly heartfelt and grateful thanks to you all at J J Burgess & Sons. Like walking into safe the familiar surroundings after recently taking care of our Dad on his final journey we again asked to take care of our Mother on hers too. Everything was taken care of, explained and with a sense of caring and compassion not seen these days.I can not thank you all enough for that little extra that you do without asking to make these final days a painless as is possible given the circumstance.Our experience of having to deal with these two momentous days has been made that so much easier by going to people who we trust.Thank You from the bottom of our heartsCedric and Amelia Barnard.

No words can really be put into place for a close family loss and at a time when emotions and grief are high and unbearable, however we was completely comforted by the whole team at J J Burgess & Sons. Justin who was always available was exceptional and a true credit to his industry, the great pride and dedication he gives to every attention to detail was of the highest regard. The whole team at J J Burgess was respectful, honest and hardworking to ensure every request made was met. We used Justin and his team for our late grandads funeral in 2004 and we also had the privilege of using Justin for our late grandmothers passing in November 2020 who both had the King & Queen of send offs that they deserved with the four black horses and carriage that elegantly took them to our chosen last resting place.I make no mistake in saying what a fantastic independent family run business Hertfordshire is privileged to have. J J burgess and Sons have excelled themselves and the standards that was set in 2004 have not been amended in anyway and still consistently provide an exceptional service to its community and families like mine who felt at ease with them looking after our loved ones last send off.I cannot recommend any higher and will be forever in their debt for the compassion and delicately way they handled our family loss.Thank you.

First class service and support from the start. Rhianne and the team were superb and we couldn't fault the service we received. The final bill was as expected and the family and I would thoroughly recommend them. Nothing was too much trouble. The whole process was straight forward and completely transparent which is so important at such a difficult time. The attention to detail was also very much appreciated.

This company is substantially more expensive than anyone else. We did a price check and they were charging 500 pounds more for a plinth and engraving than other companies. Their bills have 2 administration fees with no description. Clearly back handers to the church, Father Darren at St Lukes is clearly a ponce taking commission for services rendered. What is supposed to be final statement for a loved family member, is just treated by Burgess as an opportunity to scalp the family. Good job there is no afterlife (Heaven) if there is a hell the Burgess ponces will go to it. Sizzle and Burn

I went to my friends funeral yesterday and they done a fantastic job even down to the colour of the ties that they had on was her favourite colour. Thank you for giving her such loving service. You and your staff are a credit to the funeral business

During the Inital and subsequent discussions about the service for my wife and what happened after the service we had two requests that we were told would be honoured. Firstly that the coffin would be in the crematorium waiting for us to arrive, it was my wife's wish that she not be carried in as part of a procession which is exactly what JJ Burgess tried to do on the day. Secondly that they pass on to the crematorium that we wanted my wife's ashes scattered at the crematorium without anybody being present and two months later I get a letter from the crematorium asking what to do with the ashes. JJ Burgess may be good at traditional services but it seems they fail miserably with specific requests.

At such a difficult time Helen was there to help every step of the way. Communication between us was great and helped to guide us through a very emotional time.