Chelmsford Car Hire

It would be nice that instead of answering to comments in google, you would answer your clients emails back. But Like everything else, I guess that says a lot about how you run your business.The problem here was not the time it took you to refund me the deposit money, was the fact that you didn't gave us the full deposit back, based on something that was not true.And even if it that was true, after renting us a van that should be in a scrap yard, because was as old as hell, was all dirty, the tank had only fumes in it (By the way... Good strategy for people to leave more petro in the tank than when you give the van to them), and what caused more problems was that it had holes on the roof which soaked a lot of our belongings that caused them to leave stains of rusty water in our brand new carpets, and after complaining to you about that, the least you could have done would have been to say sorry and that you would refund us not just the full deposit but as well part of the rental value.About the return hours, and to be clear as I have already told you this over the phone before but you choose to ignore it, when I have asked you what time I should bring the van back, you told me that it should be AROUND the same time I've picked it up, which was AROUND 10:30. Not my fault if you meant something else or if there's a misunderstanding, next time, you should register the time client has to return and the actual arrival time plus ask client to sign.I mean... Shouldn't you guys at least let your clients know when they bring the vans backs that they are going to be charged extra for supposedly not bringing the van on time?!?!?How about getting all this information on the signed agreement so it stays in writing?!?! Does that make sense to you!??!Am I supposed to stay put while you guys do whatever you want with my money without even saying anything to me?!?!?Well... I think this is enough for now. I believe I have made my point and you should really answer your emails, at least if you want to avoid bad publicity such as this!Hope to here from you guys so we can come to an agreement without having to over-complicate this.PS - you are lucky the minimum I have to give is 1 star as it should be 0Response:I cannot comment again, but I can edit my comment so I can answer you back.I am afraid I have to say that you are lying.We complained over the phone and when we returned the van.I told you that the van was in poor condition and that there were holes on the roof which I have only realized while I was getting all my stuff out of the van, and at that time, it was a bit late" too call you.Plus

Been using essex van for years. Dave goes the extra mile to accomodate us. Good value for money.

Five stars, although the cars are older, it did the job, drove to Devon, lovely car to drive, breakdown was included in the price. A lot cheaper than other hire car companies. Would definitely recommend.

Stay away from them. Gave me a leaking van, all my boxes got wet and then took 12 days to give me my refund and took 30£ of me for taking the van later they say (which is not true).

When I went to collect the van there was no one there to collect it from. When I phoned they said they were out making deliveries and asked me if I wanted to cancel the rental which I agreed to, without informing me they would still be charging me for the rental. I had to request a refund for the rental which never took place from my credit card company which they refunded. David then however decided to open a court case for the rental and other made up admin charges" which he backed down on. He also invoices as "Practical Car and Van Hire Chelmsford" but is not a part of their franchise and should not be using their name. As a result I got no support from the BVRLA. Practical Car and Van Rental are members of the BVRLA but Essex Vans are not meaning they do not have to follow any codes of conduct and can make their own rules up. I was told David ran a Practical Car and Van Hire franchise in Brentwood which December 2006 until it went bankrupt and the franchise was terminated. I will leave it up to you to decide whether you want to risk using this company or not

We are absolutely delighted with their friendly, straight-forward, personal, can-do approach. They make everything really stress-free and are always responsive and accommodating. This is the 2nd time we have rented from this company and we will rent from them again.

Friendly service and very reasonable prices. Would recommend to a friend.

New and good vehicles, good support from the team members and reasonable rate.