Keyways Security Systems Ltd

This company is an absolute shambles. Twice I've booked a service and the engineer hasn't turned up. I've made around 30 calls to different people to try and get a service. Eventually an engineer turned up (who was excellent) but knew nothing about doing the service. The staff are great but there is a massive communication problem with this company.

We have used this company since Covid when they were the only ones to answer our call !The company that had installed the alarm originally seemed to have foldedKeyways have sorted and serviced the alarm system ever sinceThey answer the phone promptly and deal with any queryThe engineers are on time professional and expert in the fieldMany thanks to all

Contracted with them a year ago to install a new PIR security system, external cameras/hard drive & intercom/gate access system. By Feb 2021, the PIR sensors had failed in select spots around the house several times, the camera & hard drive worked, maybe 50% of the time, and a new intercom module had to be installed. Engineers sometimes rocked up unannounced, sometimes we had to wait days. Not exactly what you'd expect from an alarm company. But it gets better...Fast forward to October 2021 - 1 year after install and several thousand pounds spent on the original install...the alarm system still does not work properly, the gate intercom access module is on its 3rd or 4th issue (it usually quits after it rains & the engineer 'reseals' or replaces it) the remote camera system was hard wired (with wires trailing all over outside walls & windows - thanks for that, Keyways - that's how to finish a job professionally!) and we've had several PIR modules replaced. Either they use cheap equipment, poor tech staff or both.I asked for a discount on the last bill due to 1 yr of poor service and counting and they deducted an amount for annual maintenance they haven't even booked in to carry out yet! Rather cheeky & not a discount at all.Miserable service, poor quality kit. Simply the worst money I've ever spent on an alarm. No idea how they've lasted 50 yrs with quality issues like this.Avoid Keyways at all costs, unless you've £5K+ you've no use for.

One word.... AVOID... non-professional approach, especially considering it is the safety of your house and family they are dealing with.

Whilst the installation went well last week, it has been almost impossible to get any response from the company since. I specifically required an addition to the new system and have so far had 2 appointments made and on both occasions no-one turned up and no-one had the decency to advise that that this would happen. I cannot now get a response from Keyways and rather regret having involved them in the first place. Caveat Emptor!!

It took 4 calls to get the annual maintenance booked in, several promised return calls failed to be made, and a total lack of communication. I asked for costs, never got them, then was hit with an enormous bill for a simple maintenance visit. I feel the visit could have taken less time, but when we saw the bill, who knew they charge by the half hour! No wonder the engineer was so relaxed. Called to discuss but no one available and another promised return call never made.I will not be returning to Keyways, or recommending them to anyone.

Very poor quality products, keep disconnecting on monthly basis, and each time Keyways come to fix their poor quality software, you end with 300 pounds bill. Do Not use .

Had been struggling to have some Abloy locks rekeyed to a new secure key way. Geoff was recommended by Richard at Holdfast Crewe and within 2 hours of presenting the 5 Abloy locks back in my hands all rekeyed as requested Absolutely delighted with the quality service Thank you and I know where to come re all things Abloy related in future.

I contacted Keyways regarding a technical issue with a system in a house my mother had just bought. Ben responded to my query very quickly and supported it through to resolution. Overall a very positive experience, would recommend them and will definitely use them again.

Fantastic service! key to antique wardrobe warn down and unable to open door. Took key into Keyways and the expertly cut a new key just by using eye and experience, as the key was very warn down. Charged £6 for new key and it worked, amazed - thank you!