Halifax

They NEVER answer their phones at the Middlesbrough branch. They just let them ring out until it transfers itself to the call centre. Even the call centre can't get them by telephone (and they even emailed them). Sometimes it is necessary to SPEAK TO SOMEONE AT A SPECIFIC BRANCH. Only time you get someone on the line at this branch is just after 5pm when a cleaner answers it. Pathetic lazy people.

Friendly staff, always cozy and good atmosphere. Nice big branch, wait times are usually not that long.

Nice large branch, wait not usually very long, always staff available to help.

Never pick phone up

I went to this branch with a bunch of coins 1p and 2p coins which were in separate bags. The lad at the first desk said as long as they were separated then it would be fine.After waiting 10 minutes to be served, the lass at the counter said that my clear bags were not acceptable and had to be in these special bags and it had to be exactly £1 in each.I then had to go over to the desk and put the coins in these bags and wait again another 20 minutes. Communication needs to be better, the lad should have said Can I see what bags you have the coins in and is it exactly £1". That would have saved me 30 minutes of my day."

Went into this branch to pay cash IN not take it out .As the account isat another branch they would not accept it.No explanation just a blank face behind the counter.

Sad and far from compassionate !

Has been closed for several days now due to health and safety reasons. No further information on the Halifax web site. Staff are usually helpful and friendly but this is just not good enough!

Friendly staff, always welcoming feel and good atmosphere.