Toni & Guy

It was a lovely experience! Tiffany understood the kind of haircut I wanted and executed it to perfection. There was a lot of attention to detail and tailoring of the experience to my particular hair type.

I am appalled by the service I received. I had a racist hairdresser that made faces when dealing with my hair texture. She then had the gall to ask for my mid length hair to be charged extra because it's dense and supposedly long (FYI I have never been charged extra at other branches). I asked for advice on my hair to which she gave none, I then said to do light feathering and keep the layers long as I have wavy hair. I was concerned when she was making faces and touching my hair so asked if she could cut curly/wavy hair to which she said bluntly of course". Throughout my haircut I was treated poorly

I found the hairdresser to be rude. Seemed like they were constantly enforcing their opinion without listening to me, as a customer and someone who knows their hair better. Also found there to be a general air of arrogance. Found it very odd and off-putting for them to say that my haircut didn’t suit me at the end of the haircut. Overall, thought it was an unpleasant experience, especially considering how much it costs.

The lady who cut my hair was lovely, very quick, however I now have to pay another hairdresser to cut my hair as what I requested is not what I received. My fringe is far too short and thin and doesn’t align with the rest of my hair. I feel I’ve wasted £85 and I won’t be returning.

I have been going to T&G in Westfield for many years now. Melis has been cutting my hair for many of those and i've also gotten colouring services. Always lovely reception and great service. Happy returning customer

Lucia has cut and styled my hair for the past four years. She is wonderfully encouraging. As a professional and a creative, she cares a great deal about her clients, their experience and the quality of the final result. It is heartening that she is working hard to teach others the technical skills she demonstrates so well and so confidently.

Amy has been looking after my highlights for the last few years and I am very happy with the results.She listens, gives great advice and a lovely person on top of it all.

I booked to do my hair for my birthday at 9:40am.I made the booking at 8:30am so an hour earlier but unfortunately I made it in the wrong Toni & Guy.I showed up at the salon in Westfield Stratford which opened at 10am and they told me the booking was made for the Westfield White City but they could accommodate me so I did my hair there.They also informed me I was gonna get charged £30 and told me this mistake in booking happens “every time”, so they charge poor people every time for a genuine mistake.I couldn’t cancel online because the booking didn’t show on my app and I didn’t receive any confirmation email, the receptionist refused to call the other salon and when I called the other salon they just gave me an email.The lady I wrote to just kept on writing me the 24h cancellation policy, not listening to anything I was saying and just kept offering me a voucher that expires in 12 weeks so I’m forced to go there and spend even more money on top of the £78 haircut and the unfair £30 cancellation policy for a service I received and already paid for.Happy birthday to me!

Stylists are rude and have 0 customer service skills. I had keratin done in the Westfield white city branch and the treatment changed my hair color completely! I went from brown hair to dark blonde with orange tint. The stylist reacted like there was nothing wrong, she was gaslighting me and telling me the hair color only lifted slightly and that its ok. Horrible products used and stylist did not even apologize or offer a corrective color treatment to bring back my original hair color. The manager came and was also dismissive and arrogant. I would never go there again. Avoid avoid avoid.

I hate my haircut at the front. It looks embarrassingly bad like I’m growing out my fringe. I tried to explain, but I wasn’t listened to.The back is good, and the stylist was nice, but what I wanted was not understood and when I tried to explain she didn’t really listen.