Sparkleenhomes

Not quite sure where to start with this ‘company’. Firstly, the cleaner they allocated called me 2 days early to seeming like he was on his way, he seemingly had no idea when the appointment was booked for. He said that he was in Salford (nearby where I live), and that he was coming. I corrected him about the date and he seemed unhappy, but said that’s fine and I confirmed the correct date and time for 2 days later.The correct date came (the Thursday) and he calls again, asking if I still want him to come at that time. I said there was no reason why not, unless he had an issue. He said it would actually be easier for him to come on the Friday instead at 3pm. Already mesmerised by the lack of professionalism from these people, I said that was fine.Friday 3pm came and went- no sign of him. I tried calling and texting but had to wait a while for an answer for him to say he was running late. He arrived around 35 minutes late and after much to-and-fro so he could figure out the building, we got him inside.We gave clear instructions on what we wanted doing, and left him to it as I was working. He ignored every instructions and did other things. He also regularly interrupted us on calls etc. to ask silly questions. Furthermore, the cleaner left all the oven utensils out of the oven and lots of cleaning liquid in there which even weeks later left a strong detergent/bleach scent. As for the rest of his cleaning he was using the same damp cloth that smelt a million times worse than anything he was actually cleaning, and meant we had to clean over everything afterwards to get rid of the bacteria (and the smell).The cleaner wore his shoes around the flat despite our request not to do this on carpet. And to make matters worse he must have cut himself at some point and left BLOOD all over the apartment (images attached).To add insult to injury, the cleaning company then contacted me the next day to say they were going to charge for additional cleaning time, and tried to accuse me of dishonesty in my booking. By this point, I was already as perplexed as I could be and my bank are handling the matter of the excess charge (although really, it should all be refunded).So yeah, if you want to have to redo the cleaning again, have blood all over your appointment, pay more than you agreed, have headaches from phone calls and alternated appointments at short notice… then go ahead and use Sparkleen Homes!Addition: you really don’t get the idea here and clearly have a misconstrued concept of the truth and reality. The way you conduct yourself is unsustainable and your business will fail. Review how you behave with hour customers and who you employ- before it’s too late :)

Brilliant service, very fast to respond over e-mail and amend our booking to our needs. The cleaner arrived exactly on time and followed our instructions on gaining access, was there for around 5 hours and did an absolutely brilliant job, well beyond our expectations. Never had a professional cleaner before but we'll definitely be going back if the need arises again.

Poor communication and let down at the last minute. I booked in a regular fortnightly clean and was assigned a cleaner. She turned up the first week and did a good job, albeit a bit slow and didn’t vacuum the stairs because I guess I didn’t instruct her too? It’s a bit odd.The 2nd clean never happened. I was called the day before the clean but I couldn’t answer as I was in meetings all day, and no message was left. The day of the clean I try and call and there’s no answer. I message the cleaner who again tries calling me back, but again I’m in a meeting so can’t answer. She then messages me asking if she can clean the next evening instead. I reply and ask what time considering it’s going to be a Saturday night and I’ll likely be out of the house and unable to let her in. No reply. I call her and she answers and says she’ll call me back. No doubt when I’m in a meeting. I then called the main office and they said they’d call me back. What an unorganised joke.I don’t understand why we can’t just communicate via message. I also don’t understand why it’s so hard to manage a diary and turn up at the time that was booked weeks ago.

Had a full house cleaning done today by Sparkleen homes, the two ladies they sent were very professional and quick. They literally transformed my parents house. Highly recommended! M18

Needed a last minute move in deep clean. The standard they got my house to after it was left in a dirty state was exceptional. Very impressed with the cleaner and his cleaning. Above and beyond what we expected. Will definitely be using them again.

I’ve just had the house we are moving into tomorrow deep cleaned by Issac and what an amazing job he’s done. The house is now spotless and smells amazing. Will definitely recommend this company to everyone I know. Thankyou so much

outstanding service. Got this company for cleaning when I was moving out of my flat. Isaac was very thorough and professional. House was left spotless

Isaac has done a wonderful job beyond my expectations. He cleaned a kitchen which has dirt for more than 15 years I think. It was unexplainable. Thank you

We cannot rate this service high enough, very efficient, professional and they do a fantastic job. Isacc who we had clean a property left it in pristine condition I would definitely use this company again and recommend it to anyone who needs a cleaning company.Definitely 5 star service all round!!