Premier Inn Southend-On-Sea (Thorpe Bay) hotel

Rude receptionist staff. Booked two rooms together but we got two rooms on two different floors. The receptionist point blank refused to give us two rooms together and just kept saying NO really abruptly. Really rude. Quite shocked at her horrible attitude. When we arrived we were told abruptly that NO we can’t booked in until three otherwise she’d have to charge us £10. It’s not what she said but the manner in which it is said that is quite disgusting. Definitely would not stay here again, disappointed with my first stay at a premier inn.

Rooms fine. Restaurant service for breakfastterrible - were told we could leave when we politely complained about missing buffet items leading to cold plates of food. Manager denied restaurant owned by Whitbread (it is).

Called Saturday Receptionist was very rude and sounded nasty we stayed there last year with dog twice lady said it wasn't true? Really please get some new staff you have just lost 2 good customers we won't be coming back

Lovely people at reception and windows that open! Clean room. Superb value for money.

The hotel is well situated in Thorpe Bay, a stone's throw from the beach! It's a standard Premier Inn, big beds, reasonable sized room with basic facilities. Unfortunately, the air conditioning was not working during my stay, and the temperature of the room was not ideal. Also no mini fridge in the room meant that I didn't have cold drinks! Overall a pleasant stay and I hope to return soon!

We've stayed in many Premier Inn's around the UK, this is by far the worst. There is no air conditioning or ventilation in the rooms other than two small windows which cannot be opened fully due to security cords. This leads to a stuffy, stifling hot room, and although a fan is provided it is impossible to cool down or get fresh air in. There is no attached catering (other than an unaffiliated Toby Carvery nearby) and you will have to drive down the road to the other Premier Inn to get booked breakfasts at the Brewers Fayre, children do eat for free though. The location is nice but this hotel is certainly not recommended; uncomfortable, overpriced, inadequate.

Great place to stay. Parking is free and there is a lovely Toby carvery right next door. A bit of a walk to adventure Island but it's a nice walk along the beachfront.

Great location, right on the seafront, plenty of parking and attached to a decent Toby carvery, loses 1 star as was a very hot summers day, and they have no aircon unlike most Premier Inns

We stayed here for 3 nights.Located about 1 mile along the seafront from the pier.Good sized free car park for guests.Toby Carvery next door for breakfasts and meals all day long.Rooms are a little tired but are adequate.Staff are absolutely brilliant.Thank you to Chris who greeted us on our arrival. Very welcoming with her great sense of humour.Annabel was helpful, friendly and good humoured. She went the extra mile trying to print off a voucher for me from my email.Jo also was fabulous and went above and beyond by giving us a lift to the neighbouring Premier Inn half a mile towards the town to pick up the voucher.Overall, we had a great stay. All the staff are extremely customer focused and engaging, which is what made our stay.Thank you all.

The lady who checked us in was lovely. So much personality. Just the kind of pleasant friendly greeting you want.However, the room. It really smells. I could only describe it as an old damp carpet/ old people's home/ wet dog smell.Thank goodness we had a candle but this hotel needs to lift the carpet and fit new ones. A refurbishment is definitely needed.WiFi cuts out but when connected it is good.