Martin & Co Nottingham City Letting & Estate Agents

I have nothing but good words in particular for Tracy Robinson who dealt with my tenancy when I was moving out. To say I was very rude about claiming my deposit back is an understatement but to her credit she stayed calm and professional all throughout my strop and eventually sorted me out with my deposit back. Honestly she was outstanding.

Never going to deal with this agency ever again. From my experience and from the awful reviews this agency has I would recommend to avoid. I have dealt with Tracy who was rude to me and absolutely not supportive!! They booked me for a viewing of a flat at 4:40 and I called them to report I’ll be 10 minutes late and they said it’s OK!!. When I turned up on that time Tracy refused to see me and canceled my viewing. Absolutely unprofessional behavior from this agency. Even when I wanted to complain they were like yes go complain in a provocative manner. Never gonna deal with them again!!!Update 31/08/2021, I have sent my complaint over a month ago to the company and no one has even bothered to reply. I believe this is another red flag that the bosses of this company are not much different than their employees!

Completely unsatisfactory letting agents to deal with.Only interested in exploiting you for as much money as possible.Impolite in communications and difficult to have reasonable conversations with.Would not recommend at all.

Great experience from my end as a first time Tennant. Courtney Richards was very patient and understanding. Had a technical issue but it was sorted with his help.

Our experience with Martin and Co began on a positive note, as Courtney was responsive and kind during the initial stages of our tenancy. However, we encountered several issues that marred our overall experience.Firstly, the referencing process was lengthy and frustrating, causing a delay in our move-in date.However, the most significant issue arose upon the conclusion of our tenancy, when we found that an unreasonable amount had been deducted from our deposit. Despite leaving the property in immaculate condition, as we have done with previous properties in Nottingham (that, with other agents, had never had deductions taken), we were charged for multiple unnecessary services. The biggest charge was a £200+ deep cleaning service. It in no way needed a deep clean. We also fully cleaned the oven and defrosted and cleaned out the fridge.Adding to our concerns, we discovered that the cleaning company hired for this deep clean service is affiliated with Martin and Co, raising questions about potential conflicts of interest. It is clear that they fabricate these invoices.Furthermore, when we attempted to dispute the deposit deductions, we felt pressured to accept the charges, as we were informed that the new tenants would be unable to move in until the matter was resolved. This would have resulted in additional rent charges for us, as we were responsible for rent until the new tenants took occupancy. We found this situation to be unfair, especially considering that all deposit checks had been completed and there was no reason to keep them from moving in. It felt like we were being blackmailed into accepting the charges and even in our attempts to dispute, none of our points were being recognised...we just received excuses and broad replies that did not help so it would have gone back and forth anyway.In summary, our dealings with Tracey and Robbie regarding our deposit were highly unsatisfactory. Due to these negative experiences, we would not recommend Martin and Co to anybody and would, in fact, warn people to steer away if they want to avoid unnecessary and unfair charges. I have experience with many estate agents in Nottingham and Martin and Co have been, by FAR, the worst.

Managed a flat I lived in for around 3 years. Had a couple different staff members managing our tenancy over that time, all good, but special mention to Courtney who has always been very helpful, very quick replies to emails and any issues were resolved with minimum effort on our end. Cannot speak highly enough as she couldn’t have been any more helpful.Tracy was also great with helping during transition of who was managing our tenancy, very professional.Thanks!

Martin & Co Nottingham City is wonderful. Communication was splendid, the feedback was excellent, their service is premium. Charlotte Sweeney, my Property Manager is professional, kind, hardworking, respectful, and detailed. She provided solid guidance throughout the process. Thanks Martin & Co and many thanks to Charlotte for the excellent service.

My and my flatmate's experience with Martin and Co started on a positive note, as Tracy was helpful and friendly and even put us as recommended tenants for the flat we applied for. However, at the end of tenancy, when it came to the deposit deductions, the level of communication with Robbie was extremely poor along with her deduction explanation and affected our overall experience.At the end of the tenancy, we both received an email about huge deductions from out deposit. It was horrifying as we spent a couple of days on ONLY cleaning the flat and in the end it was more clean and shiny than on our move-in date. We have received the check-out document with photos of all the items and general tidiness of all rooms. We knew about one thing that we were prepared to pay for (broken freezer drawer), and we even checked the price on official website of the freezer's producer - it was around 30-40 pounds, whereas we were deducted 110 pounds by Martin and Co. The other issue were stains on the shower screen which were not really our fault, more of a hard water issue, and have been there since the beginning. There was no way to even prove that as the photos in the inventory document from the beginning of our tenancy were taken from much further distance than in the check out document. The stains were visible on the check out document of course, while the inventory photos did not show anything as they were not as detailed. The last thing and probably the most ridiculous of them all was one WATER stain on the kitchen cupboard doors which was clearly an omission and two bits of bread on the oven door which led to a deduction of 120 pounds and been explained as demanding a deep clean". When we asked to open a dispute about this

Martin and Co. was very helpful in get in to my apartment rental. I have never rented in the UK before and their offices helped me navigate all the things I needed to do before arriving, during my time there and when I was vacating.During my letting period, they were helpful with anything needed and were easy to coordinate with. Everyone I dealt with at the office was polite and ready to help. At the end of my letting agreement they were helpful in knowing what I needed to do and the procedure was easy to follow. They were evenly fair to both parties, renter and landlord, when it came to deposit return.I would use them again if I even end up in the area and need a place to stay long-term. I would recommend using them if anyone asked me.

Extremely poor communication.At the end of our tenancy, we have had no correspondence regarding owed deposit.We showed patience and understanding regarding bank holiday delays but to have no updates regarding a deposit…? Not a small amount of money.Whether there were delays or any other issues- all parties should be kept up to date but we’ve had numerous emails ignored.The person in charge of our case has been ignorant of our attempts to get in touch. We expected nothing more but a short email letting us know that our case is being taken care of but nothing… the final inspection occurred over a week ago and since then 0 attempts of communication from Martin co.Looking at the other reviews… ours is not a one off incident.