Bell Brown & Bentley Veterinary Surgeons

Very informative and was able to go out of their way to see my dog in short notice. Very friendly and highly recommended

This is my honest review of my recent experience with this veterinary practice. I brought my Amazon Parrot that had a serious chest infection. The receptionist was friendly, the female vet appeared to be seriously concerned about the parrots condition. She took it into a back room to put the parrot on oxygen, i waited outside for approximately 25 to 30 minutes. I was called back in and the vet told me the parrot had a bacterial infection caused by a parasite after viewing a fecal sample.The vet prescribed Baytril oral antibiotic to be given twice a day. The vet had also given my parrot a dose of Baytril antibiotic by injection, however i cannot confirm this because i never observed it. The whole consultation took in total 30 to 40 minutes at the most. I went to pay for the consultation and medication and was shocked to see i was charged a 'whole' hour of oxygen use for my parrot. Come on now this is totally unfair. Furthermore i was told to put the Baytril antibiotic in the parrots water dish so the parrot would take the medication. The problem here was the parrot could hardly breath let alone drink. The next few days my parrot got worse, the breathing was heartbreaking to watch, worse my parrot was sneezing/coughing constantly 24/7 at least every ten seconds. I hated to see my pet in such distress, i took it upon myself to adminster the medication directing into the parrots mouth, hoping things would improve. The vet did telephone a couple of times but by this time i realised the vet was out of her depth regarding parrots, she meant well but was at a loss. The vetinary practice telephoned me again on the third day to now advise me to collect a fungal medication, but not at their practice because they didnt see it practical financially to hold such a medication. The medication was a common fungal medication used mainly in cats to cure ringworm, however it can be used on parrots. I was directed to collect it at a Vet4Pets store locally. I was told that it would be ready for collection when i arrived at the other vetinary practice. However when i arrived at Vets4Pets i had to wait for a whole hour because this veterinary clinic didnt seem to bothered about its customers. The excuse they used was they had an emergency arrival, however i had arrived at a empty reception a good 30 minutes before any emergency arrived. Furthermore this other vetinary practice had its vets chatting and laughing relaxed with the reception staff right in front of myself whilst i just sat there watching. I meanwhile was not knowing if my parrot would still be alive when i got home. That evening i administerd the fungal medication directly into my parrots mouth. Sadly the next day my parrot passed away in the evening, still gasping for air, just as it had done at day one. It was only at the end that i realised my parrot was suffering from the fungal disease Aspergillosis. Antibiotics will not work on this fungal disease at all. The fungal medication i had finally been prescribed at day three, that i had to collect and wait for an hour for whilst my parrot was suffering, had been prescribed far too late even to help alleviate the parrots suffering. During the evening of day four my parrot passed away, still gasping for breath just as it did in those first minutes of day one at the vets, however in a far more distressed and frail state. Now please dont get me wrong, i know Aspergillosis is basically terminal, at best it will be a reoccurring illness for my parrot, that my parrots condition couldn't really be improved. However if the vet was knowledgeable of exotic pets that includes parrots she would have realised prescribing Baytril was useless for Aspergillosis. I was given false hope, if i had been told the truth at day one i would have ended the parrots suffering immediately. So i basically paid for a consultation fee, fecal sample diagnosis (that was wrong), antibiotics that were never going to work, both orally and via injection, oxygen use for an hour? Much worse my parrot suffered terribly. Like most vets of today its all financial

Very welcoming and friendly vets they care for the animals they treat very warm hearted toward your pet would highly recommend to anyone

I would 100% recommend this veterinary in Leicester. The staff are amazing, helpful, and so caring. I know my kitten Loki is well looked after there, and the communication and information given to help look after him is great. Thank you all so much.

Excellent practice. All staff so friendly and welcoming. This is our 5th dog and would not go anywhere else. Highly recommend them.

I've used them for thirty five years..Always been impressed . kind..compassionate..always so well trained and professional..the current generation of vets..nurses..reception staff and all..have the perfect blend of the practices traditional quality of care and service and have embraced the modern diverse world so sensitively and they are always on the crest of the next wave of veterinary medical innovation..when I ran a pub many years ago they would treat the dogs of homeless who occasionally turned up..i always offered to pay..would have had a whip around on a busy night to help but Mr Bell always refused..Im sure he is proud of how the Bell..Brown and Bently legacy is today

Bell Brown and Bentley Vets have treatment and welfare of pets and animals brought into their care at the very heart of their practice not profit, which unfortunately is not true of some vetinary practices. Cannot fault in any way. They remind me of the old fashioned Mr Herriot type of vet instead of the cold, business only attitude of some other vetinary practices. Will always use BBB Vets before any other. Photo is my 14 year old pup" Christmas 2022

Lovely vets, very helpful and understandingI took on a stray and they advised me on treatment and fitted castration in quicklyI used to take my dogs always very helpful

I was able to get my new catlet in for a checkup within about a week of getting in touch, which was a good start. Staff were all lovely (and said how gorgeous my cat is, but that's beside the point). Easily accessible with a car park that looks like it should be plenty big enough, even at busy times. Didn't smell bad, which was nice. Maybe vets don't these days, but I thought it worth mentioning.

A very warm and welcoming vetinary with great receptionist and vets. They care for your animals and offer great impartial advice and treatments. Will not force you to go for treatment if they don't think it's necessary either which is nice as some vets overcharge you things that aren't even affecting our beloved furry friends.Couldn't recommend this vet enough to anyone looking to get the best for their pets.