Neath Goldsmiths

Honest right from the start and stated they couldn't risk fixing my watch as it could break as it was a certain type of strap that wasn't easily removed. despite me saying it was worth a go as it couldn't be used without the strap they were right it was impossible to do so walked away knowing they tried their best.

Superb customer service

Always excellent service. Won't go anywhere else as this classy establishment always delivers.

Lovely, helpful people. Resized 2 rings and replaced a stone in another ring belonging to my grandmother. No problem with service and reasonable on price

Shocking service a few years ago when I took a watch in that I had inherited from my mother that was bought here. MyBrother had purchased it for her. But she had dementia and only wore it twice. It was over £600. When I tried wearing it the clasp snapped on my wrist. I took it back and it was supposed to be soldered which I paid for. I tried wearing it and before I left the house the watch ended up on my lap. Snapped in the same place. Back again I went and the wife (Mrs Ferrell) accused me of pulling it till it broke !!! I argued that the watch was faulty and needed to go back to the company that made it. I hadn’t pulled it at all. She wouldn’t have it and got very irate. Making me out a liar. I walked out and would never go back there. Horrible woman.

Nice person to deal with. Bought a very nice chain at a good price

I recently visited Neath Goldsmiths as I wanted to purchase a ring for myself and also to have another ring altered. I found the lady there to be extremely professional and helpful, sensitive to my requirements and did everything to make me feel welcome and a valued customer. The gentleman who measured the rings was also very friendly, polite and helpful. I will definitely be visiting this jewellers again and can highly recommend them to anybody looking for a good quality jewellers who still offer that ‘old fashioned’ friendly service which is sadly lacking in many shops today. I give Neath Goldsmiths five stars *****

Superb service today, very badly damaged wedding band and it was restored to the point I thought it was a different/new one. Amazing service and very polite staff

A truly lovely shop. Family run, always welcomed in warmly by them. Room for my wheelchair. They made my engagement ring, my first was stolen, my new ring is beautiful. They also stock Clogau jewellery which I love. Have a visit you will want to stay!!