Evolution Claims Management Limited

An inspector from Evolution Claims visited our house during a leak in our kitchen ceiling.He asked to cut through the tiles in our en-suite bathroom as it was the likely source of the leak.He then asked me to sign a disclaimer to say that it was OK for him to break tiles to get access, to which I checked that the damage would be covered - his response was to the positive.The leak could not be found.Some months on I have finally heard back from Evolution Claims and the disclaimer I signed meant the damage would be uninsured.Another one of those insurance companies that does not act in good faith.We move on, but suggest others reconsider being insured by this company.

Terrible experience. They were managing a claim for a leak. it took them 7 months from booking a contractor to fix the damages until contractor started the work. The contractor tried to do repairs whilst damp was still existent so the repairs didn't work out and they left the job unfinished. Evolution just reported the job to be complete to the policy holder. during the terms on my dealings with them I had to constantly chase everything. Avoid at all costs if you can! if your policy holder tried to hand things over to them just try to do the repairs yourself and claim for the costs instead so you have more control. This picture is their so-called finished job!

Poor company to deal with, they have ignored requests for a data subject access request, the complaints procedure and managers fail to call back the right number.Emails are read and usually not replied to and when they do they tend to ask for something that has been provided before.

Completely unprofessional despite all of their claims around customer experience. Nearly 2 months into my claim. Communication is complete hit and miss (usually only follows when prompted). Promises of call backs not kept. Not sure they even bother reading my emails as there never seems to be a meaningful response. Evolution appoint surveyors who basically claim to be able to use google earth to spot damage. Having done some research I was expecting the claim to be turned down because of poor maintenance. Guess what- that was the case- despite the house being re- rendered and chimney repointed just over a year ago. Surveyor never attended the house and made up his report.This surveyor twice failed to turn up, after my wife had taken 2 days off work. Then, had the cheek to ask me to take a day rather than him attending on a Saturday. Of course not- that would be customer service. I brought this to Evolution’s attention and to my surprise they instructed the same person again. When I pointed out that I did not want the same unprofessional company attending our house they basically told me to sort the issue myself!? Can you talk to Frontier about it? No, all comms seem to go through Evolution. Will see if the can appoint another claims handling agency- not getting my hopes up. Advice- spend £50 more and get a reputable house building insurance.

Awful company. Don't expect to be able to call then unless you've got an hour spare to wait on hold for them to answer the phone, or for them to represent your interests in any way, shape or form. They're simply interested in making money by whatever means possible. Absolutely shocking customer care and support, poor case management and unhelpful staff.

I am just at the start of my insurance claim process and Evolution have been sub contracted to deal with the floor drying and asbestos removal. So far it has been an awful experience.Firstly I don't understand what this company do since they have in turn sub contacted both jobs to other companies. Seems to me that this company is a just a middle man creaming off money for doing no work. Secondly they never call back when they say they will. I can never get hold of my claim handler.So far 10 days since my flood and I still have very wet floor and potential exposed asbestos in my lounge. Happy Christmas.I will be calling my home insurers today to see if I can cancel the referral to this awful company and instruct my own contractors.