Waitrose & Partners Newmarket

Good prices and nice shop decent staff but had some trouble with them. Clean but found one spill, would recommend only because some things are cheaper here than elsewhere.

Clean well stocked. Trying to lower prices ie essential range. Staff on till polite and friendly.

Really friendly Partners and a lovely store with lots of selection. I recommend a visit to the Meat and Fish Counters. Excellent selection, friendly Partners and great quality.

Let’s preface this by saying, I’ve been going to this Waitrose for the past year and a half. Never have I ever had an experience like I did tonight. I was with my husband and daughter doing the weekly shop I do every Saturday. When one of the employees who followed me around the store the previous Saturday (when I was alone, I chalked this up to my just being paranoid) followed my family and I again this weekend. It even went as far as me doubling back to get grapes and when I went back my husband asked me about the flowers that were positioned in the front. I went to take a look and him and another employee cornered me in as if I was going to run out the door with this insanely huge cart that I could barely push anyway, where am I going to run? If I was a criminal, I surely wouldn’t last long if that was my great escape. I say all this to say, new guy that I’ve never seen before I saw you the first time in the liquor section and I thought you were a creep. But today it was confirmed when you were following my family and I around the store. It’s your job yes, but let’s use our critical thinking skills. Where could I have run? It’s a lovely waitrose and the usual staff are great, I do plan to speak to management when I make my trip next week as well and I will be taking his photo this time. Just so they can’t dismiss the fact that he’s targeting specifically me.

Looking at some of the stock like bits, it's amazing what you can buy

Very unkind customer service. My son lost his mobile which was in a bag on the way home from Heathrow to Bury St Edmunds via Newmarket by a couch bus. We went to your cafe waiting for a driver to go home. We came back home and found the bag was missing, so I called them to ask to look for it in the cafe and their carpark (just at the bench at the entrance of their carpark) but she didn't bother helping me but just laughed at me on the phone! It was a really disgusting attitude which I never experienced at Waitrose in Bury St Edmunds. Especially after the long trip we had. How rude she is! I would never go there again.

Town centre superior supermarket with ample parking.

Good large shop. Plenty of parking, good selection of produce.

Lovely shop but like most supermarkets quite a few missing items . Staff are great, nothing is too much trouble from reaching a top shelf when I can't, to locating an item that I couldn't find .Wish it was warmer though , its so cold you don't want to linger and browseDiana

I'm quite unhappy in the attitude of the staff! I buy at Waitrose for groceries virtually every day! While doing my shopping today, I tried to use my Waitrose card to get a coffee, but the staff was rude and dismissive. I had hoped that given the expensive pricing, at least the service would be superior than that of other supermarkets.