Biggin Hill Charcoal Grill

Wouldn’t waste your money eating from here. My partner collected our order and brought it home to which the food was just cold, not even warm (we live on the same road so was a VERY short walk) no time for food to go stone cold. We also realised a portion of chips were missing from the order. We called back and we’re told there are no drivers in the area so there is no point sending them to us as it will ruin our meal. The meal was already ruined and inedible. However as these were paid for my partner quickly nipped back to collect them as hopefully they may be warm. When my partner arrived to collect them the men working there were extremely rude and was making out that he lied that there were no chips in the bag. To which my partner said “why would I come back here, leave my meal indoors for the sake of some chips”. They then carried on questioning him asking him why it took him so long to realise there were no chips. My partner told them that he was only there 5 minutes ago and isn’t enough time to go home eat our dinner and come back for the sake of an extra bag of chips. Instead of apologising for the inconvenience and missing this from our order they refused to take my partners word for it and accusing him of making it all up. Just to get a bag of chips out of them, really disappointing. However more fool us as we should have looked up the reviews before hand, it doesn’t shock me that there are so many poor reviews and reminded us why we stayed away from this kebab shop in the first place.

When in tonight at 9:30 felt a bit bad as it look like they’re just finished cleaning everywhere. Didn’t hesitate to cooking my order the food was absolutely amazing. Didn’t have to wait for long.The staff are very happy and friendly, rather than just standing there waiting for my order in the silence. They asked how my day was we all end up having a good old chat. Made me feel very comfortable to be in there Definitely recommend going there again didn’t take long for the food to be done

Disgusting service. Poor quality and very poor value for money. Refused refund after incorrect order. Over cooked. Small portions. Very unhelpful. Driver out right refused to return to collect incorrect order, when he only delivered 2 minutes previously. Woman on phone made excuses and refused to refund. 3 pieces of chicken and an empty pitta bread for £8.50

Food is great. staff are rude and refuse to deliver. Used to spend 40+ per week.Avoid there's plenty of other kebab places to eat.

Always a great service and good tasting food.

good food shame its gone up so much 40- pound a mth more on my small order too much but lovely food BRILLIANT FOOD GUYS THANK YOU spot on ... great meal last night thanks guys

What has happened to this place….used to be amazing. Lady on the phone was lovely, polite and always pleasant. Phoned recently , the girl was rude, swore during conversation. Food missing from order, when I phoned to politely advise missing again, she “f”d and Jeffed, then hung up on me. When I phoned back to talk to manager, she told me his English wasn’t good and he wouldn’t understand, then told him, there is an “f” ing woman on the phone complaining again… nice , not going back, suggest avoiding as the food is not up to standard nor is the service….what a shame.

So poor.I was gobsmacked.Small portion for a Large Donna, Salad was old, Salad was brown and had No tomato or onions.Very odd.

Very very pleasant decent well mannered gentlemen, very fresh and delish meal lamb wrap verry fulling, tx u guys 100%

Lady over phone was extremely rude. Received food and was stone cold. Called up to speak to same lady. She said that there was nothing wrong with our order and told us we we lying about our food being cold. Take away, more like microwave meal. They wouldn’t even offer a refund or anything! Said they couldn’t do nothing. I had to heat my £40 meal in the microwave. Cheesy chips so cold cheese didn’t even start to melt. Absolutely diabolical service. Not buying here again. Go elsewhere!!!