Cove - Paradise Street, Liverpool ONE

Having stayed at Cove Liverpool a few times I have to say everything is amazing the apartments here perfect for the stay both one bed and two bed, clean and well equipped. I would like to make a special mention to David at reception. From the moment I booked my room with him by phone he was nothing less then exceptional, caring and understanding, a credit to Cove paradise.Thank you David we had an amazing time.

The apartment is well placed for shopping and visiting bars and shops. Room was a good size and clean. Unfortunately there was no air-con, and the windows do not open very much so it was an uncomfortable nights sleep in July. Also despite various attempts to access the room during our stay our entry cards consistently failed to open our apartment door. This required a trip back to reception to have them reprogrammed - just to fail again. This got rather tiresome during the stay. The staff tried to help but it still caused us some unnecessary stress over the weekend. The shower control in the ensuite was broken - it did work but needs replacing. The cleaner would know this.

I stayed here for one night and managed to forget one of my bags in my room which was my fault i admit; the bag contained new items worth about £200.The staff were extremely unhelpful in retrieving the bag and communication has all been one directional, with me having to call multiple times to the reception only to be fobbed off and no return contact. To he honest, i think one of the staff must have stolen it and the hotel are doing nothing to assist.Paradise street…. Luxury accommodation… i would certainly disagree.

Stayed here this weekend with my family in a 3 bed appartment was lovely.. reception staff welcoming and friendly room really nice clean and very comfy beds would stay here again great location too.

Really loved my stay at Cove Liverpool One, I didn’t want to leave - the bed is so comfy! Our check in process was seamless and we were able to leave our bags as we arrived earlier than our check in time. I had other friends checking in to separate rooms and I was able to leave that with Reece at reception who was really helpful! He helped track down a phone charger, was on hand the next morning when we needed extra tea and was able to give me a late checkout at late notice. Thanks Reece! ⭐️

Fantastic staff, typically Liverpudlian hospitality.We booked a 1 bed apartment but upon accessing the property I soon realised that it was way too small for us as we had a 2 year old in a cot. There wasn’t enough room in the bedroom for the bed and the cot, meaning my pregnant wife wouldn’t struggled to use the loo in the night. I text reception and they immediately came to the room and offered an upgrade to a 2 bed apartment. This was very kind and we were so pleased to be able to move. The two bed apartment was so much bigger on all fronts, with more light and better views.The apartment was spotlessly clean and well designed. Bed and linen very comfy.Our en-suite shower had no hot water which was frustrating.Be warned that Liverpool is a lively city and therefore there can be a bit of rowdy street noise in the early hours, particularly Friday and Saturday night. This isn’t a complaint, just a fact.Location is very good. Bang in middle of city centre.

Unfortunately a series of bad and unforgiving events occurred during my 1-night stay at the Cove.-checked into an occupied room, not once but TWICE. This is a security problem to some degree but more importantly it was just embarrassing for me to be walking into others space. Note: the front desk was very apologetic and I don’t specifically blame them but there is clearly a bigger problem that needs to be addressed as to how could this have happened..-construction through the night. This left us locked out of the apt hotel coming home from the bars as our keys weren’t working on the side entrance and the staff who eventually let us in, only after having construction worker walk over and get someone’s attention were we able to get in… inconvenient but kind of scary moment at night… Beyond this there was loud noise through the night as they worked on the roof or building, this wasn’t noted at time of reservation or at check-in. There was a notice in elevator but not that we’d be woken to noise.-apartment itself wasn’t very clean-instructions for using the garage were unnecessary confusing, would be easy to make a little map with these details to give guestsI’d love the Cove to reach out and make this right/compensate for the problems, they have my contact info on file. #404 Tuesday Nov 21st - 22nd. No proactive resolve was provided and I didn’t have the energy at check-out to get upset but on reflection it was pretty awful.Only reason for 2* was the apologetic front desk staff, he was kind, I felt bad for him during this situation and I’m not sure who’s fault the occupied room situation was, again- it’s a clear hole in process that needs addressing.Thanks, -Tyler

These apartments are stunning!The location itself is brilliant, just as you exit you are basically inside Liverpool One. Lots of bars and restaurants and shops right in front of you.The apartment itself was super clean and gorgeous. Spacious, comfortable, and very stylish. The shower had great pressure and temperature, and the kitchen had everything you'd need (all stocked up with coffees and teas also, a nice touch).I couldn't praise the bed more. It's possibly the comfiest bed I've ever used outside of my own home. I did mention this on my checkout to the lovely guy at reception (Reece, thanks for the great checkout experience and letting me chat about my love for the room!) Plus great views of Liverpool from the bedroom window to wake up to.Honestly, I couldn't recommend this place more. Just wish I'd stayed longer!

We loved our stay, and our host Reece was so helpful. We had an issue with our room, but he quickly made it great. The location is perfect, and the rooms were clean. We will be back next summer.UPDATE: We just finished our 2nd stay the following summer and it was wonderful. Everyone was so friendly and helpful. Thank you Cove! ❤️