Bright Light Relationship Counselling

Only experience of them is that their admin staff don't pick up the phone and they don't call you back. How can you have work with an organisation that does that?

Very good

Great service. Affordable, great communication. If I could give them 6 stars I would. For the 10 months I was seeing a therapist at Bright Light I felt in very safe hands.

Reasonable adjustments on prices based on income. Very fast to see us. And our counsellor is lovely and so helpful

I've only dealt with Bright Light online, and I've been incredibly disappointed and disillusioned by the experience. The counsellor I was paired with has been great to speak to, and genuinely empathic and understanding, but it's been incredibly difficult to communicate with Bright Light, to get the correct log in details for appointments, and to get further information from the actual organisation themselves. It can take extremely long periods of time to get any response at all, and for people dealing with mental health issues, it's really unacceptable to give such an uncaring and unprofessional impression with such poor communication. I will not be continuing my therapy with this organisation.

Put in my counselling application 4 months ago and was told that I would hear from a member of their team soon (I never did), I have emailed twice since then to get an update of where I am on the waitlist and still no response. Don’t use this place

Great place full of professionals where you can get help in variety of different problems.

Nice therapeutic space.