Kearsley Medical Centre

I rang the surgery and got an appointment the same day, then got an ecg the following morning. The nurse that I saw was exceptional and couldn't have put me more at ease . Can't fault them .

I have always had a pleasant conversation with Jade as she is very polite & Understanding over the phone. Today she even spoke to her manager to try & help because I was having trouble with a certain group of people & Jade said that if they needed to contact the surgery they could do so via email. Which was very reassuring for me as I'm recovering from a stroke

I spoke to Emily on the phone on Friday who has a lovely calm & gentle voice. She is very polite & Understanding as she filled in a fit note form for me as I'm slowly recovering from a Stroke

Can't fault this surgery! When my little one was poorly they got him registered, did a phone appointment and saw him all within 3 hours.The reception staff are all lovely and have been so helpful.I've never struggled to get an appointment both over the phone and face to face.

Friday 24th Feb outstanding service when called up for appointment (daughter with tonsilitis) she was seen the same day. Today I was seen by the Nurse who was a lovely friendly lady who went out of her way to help. Great polite and very accommodating.

I'm usually as fit as a flea but last week I had shortage of breath for no reason. Phoned the surgery at 4pm, promised a call back later. Within the hour I spoke to a doctor, an appointment was booked for the following morning, I was seen bang on time, had a thorough check up, diagnosis, & briefing about the course of tablets. Getting back to normal now. My treatment was all you would wish for.

Awful customer service, constantly getting appointments mixed up with over the phone and in person.. say one thing and do another, told them I'll go somewhere that actually knows what they are doing

I’m sure that the NHS strain shows with any GP, but I’m actually quite happy with my experience today. Seen the paramedic for an unusual ear infection with significant hearing loss last week, called up and was seen and out the door with a plan & prescription same day - despite the large queue on the phone in the morning.Booked and seen quickly on my follow-up to confirm that the infection is clearing ok and there are no other clear signs of other issues like a cholesteatoma which was raised as a concern during the first appt.I feel looked after and on the mend, that deserves a review in my eyes. I’ve even had calls relating to my long-term prescription requests to keep me up to date. Quite happy so far

If I could get away with giving 0 stars I would. As a new member of Kearsley Medical Centre i am extremely disappointed with the service I have received from them today! The receptionist who I came across this morning, at my appointment time was rude! Had the cheek to tell me I was late for my appointment after standing in the que for 5 minutes. Then rolled her eyes at me telling her, I didn’t have a mask.Then to have to go for a health check booked in prior to joining this practice, to have my blood pressure checked only and her staring at me for me to ask ‘are we done’ I must of been in the room not even 2 minutes. Was no health check at all. To then be told my repeat prescription from my old doctors had been sent to the pharmacy across the road (which they wouldn’t repeat the prescription until I saw the lady and had waited over a week for this appointment) to only be more disappointed going into the chemist and not being registered and having no prescription sent over!!Complete utter waste of time and nothing but disappointment! I’ve waited a week for an appointment to still not have my prescription (that I need asap) and to be looked at like you have a TV on your head. No communication and not professional one bit.On the bright side the only lady that’s a credit to the team and has been helpful over the phone is a lady called Jade.