Holiday Extras

Contacted online chat; as the number I needed for insurance claim did not allow for what I needed to ask.Jonathan wrote 2 things, and then I was unable to communicate further. It seemed that chat" was ended?!Was trying to collect information for an adult with a learning disability.Have a feeling this will be a sign of things to come with his travel insurance claim."

Get scammed BEFORE you go on holiday!Do not book your parking through these people, they put enormous effort into taking your money and filling review pages with false 5* reviews (who in real life bothers to leave a 5* review about an airport car park experience?) My flight was cancelled but booking my parking with these scammers was still the worst part of my holiday.

Booked Clayton as this was only hotel which was flexible with parking for my 16 days. Very easy to access hotel and park up. Comfortable room and bed and excellent food and drinks in restaurant with very reasonable prices. On time Shuttle service to and from terminal and car ready and waiting. Will be booking directly with them for next travel from Manchester if it is an early flight as it takes all the stress and strain out of the beginning of travel.

We were due to return from Latvia on Monday 24th July but Ryan air canceled our flight, so we re booked for Sunday 23rd July. Tried to re book the new return flight on the website and it wanted a extra £26:10 even though we are coming back a day early. The only way I could find to alter the booking was to cancel and re book which also cost more than the original booking. Through no fault of my own it still cost me more, I think they should have reduced the initial price by £15 because we were forced to return early.

Please do no trust this company to insure you. We all hope we never need to use our policies but when we do, we expect the claim to be handled. I made my claim over a month ago and still nothing. No one had acknowledged and not bothered to reply to my emails. Calling them is pointless as being told the same thing “someone will be in touch”.From my experience with this company, i would highly advise not to use them! When you need the help and need to make a claim, you will be on your own.

Have not refunded my money despite cancelling on the same day as the booking was made - could cancel up until the day before stay. No way to contact this company. No email or phone number available. messaging and complaints options on their website not working. Do not use.

Extremely poor customer service.Extremely poor customer service.Lounge description is far from accurate, T2 lounge only offered hot Indian cuisine. Avoided price matching by claiming that I had 3 mins of the 24 hours left to have claimed, despite thier customer service desk being closed before the 24hrs had expired. If you just do a Google search you can save at least 20% on their prices. Awful company, learned my lesson the hard way, by paying too much for a terrible service.Used their complaints procedure to absolutely no effect. Still told I had time to ask for a price match and claimed the lounge issues are not their problem, even though the lounge didn't match their description!!AVOID THEM, Use GOOGLE and save YOUR MONEY. Provided that you accept the lounge will not meet expectations.

Absolutely appalling. If there was an option for zero stars I would have used it. If you ever need to contact them forget it. Their online chat" does not work and ALL of their phone number have the same recorded message about using the chatline. Stick to booking your parking through the airport."

Booked for Manchester. Sat Nav was a bit cruddy, but probably its fault not theirs! Service was spot on, but they need to update the notes on the back of the ticket they issue as it tells you to follow the signs for D & G" rather than wait for the bus - fortunately it was there waiting for us! As with all these parking companies I found it intensely irritating that they had to mess around with the position of the drivers seat for a few yards of driving and it takes me ages to get it back to how I like it

Been using purple parking for years. Went to Iceland for a few days just before Christmas. Took out late return insurance. We were delayed 44 hrs and were told we had to pay a further £20. Explained we had insurance but were told we had to pay and claim back from holiday extras who were a parent company that dealtwith the insurance. One of the staff even made comment that the insurance wasn’t worth the paper it was written on!!!! We did make a clam 10 days later (Christmas caused a slight delay). The claim was denied as apparently we had to submit it within 3 days!!! No one told us this at the venue and if it’s in the fine print, it’s not obvious!! Seems unreasonable to me and the company have now lost a longstanding customer over £20. Shame, I had no issue with the actual parking venue.