NCP Portsmouth Market Way

Absolutely disgusting service! Vehicle was parked for the minimum time slot and then spent 15 mins trying to pay, and the machine was refusing to accept payment. I was late to the cinema where I had no trouble paying for a 3 hour slot at a RingGo site. Now NCP has hit us with a £100 fine without even issuing the first letter of a minimum fine. A fine that was due to their own faulty machines. They also gave me no time to appeal the original fine, even though they have accepted the appeal I submitted. Yet I’ve received no response. Ive also submitted a complaint and I have received no response.NCP are criminals and should be investigated.

WARNING: my car was broken into at this car park in the evening and some items stolen. I’d tried to conceal the items, but the criminals knew exactly which window to break to get at them. So they might be observing people as they leave their cars to work out likely targets.Additionally, the pay areas are poorly lit and only one machine was working during my visit, causing a bit of frustration for a queue of people.Overall it feels like an unsafe and insecure car park, although obviously my one and only visit is somewhat tainted.

Absolutely shocking payment system , not clear at all and not just the exceptional cost of parking but why is it cheaper using the app? No cash payment option and no receipt given either after requesting one. DO NOT USE THIS CAR PARK! I SUGGEST and PROMOTE using the PARK and RIDE which I should have done.

I would give 0 stars if possible. Worst car park payment experience - and I had a few. Only one payment machine for the whole car park; the payment machine doesn't give receipts; you cannot pay online as the website doesn't work and the app is simply bad.Moreover, NCP thinks their mobile app is so great that they give you a price discount (reward) if somehow by miracle you manage to pay using their mobile app. I'll avoid this shopping centre in the future.

All the ticket machines were faulty on the day I parked.No notice to indicate this so the car reg recognised my reg on entry but I couldn't pay for my parking.After trying to call the helpline and I was 29th in the queue. One machine started randomly working? Apparently there had been an engineer on site supposed to be fixing machines but saw all the people milling around not knowing what to do and so left (GREAT CUSTOMER SERVICE)The machine was slow and clunky and difficulty for everyone to operate.It also wasn't printing receipts (not helpful if you need to claim as part of work expenses)Spent an extra hour trying to pay for parking. What a waste of my time.I will never park in this car-park again based on today's experience.

Terrible car park. Pay machine is not working. Cant access to Internet even though my mobile can receive signal so the mobile apps is useless. You can only remind yourself to pay online within 24 hrsTurns out £5.9 for only 1.5 hr parking. And if you forget to pay online, waiting for the penalty which is probably £60

One of the worst car parks. Only one machine working and you will have to wait around 30-45 min (at the weekend). App is so useless and you cannot pay it on the app. If you leave car park to pay later, you will end up paying £8 for 2h. AVOID IF YOU CAN.

Only one machine working so had to queue for 30 minutes just to pay! Very expensive for less than 2 hours, especially when a 3rd of that time was spent queuing to leave and pay for parking. A huge joke

All the machines were not working so I couldn't do contactless payment. Tried to pay via the apps. There was only ONE option for me which was auto pay. Fair. I put all my credit card details in. Then, after a month, I got the parking charge notice from NCP and they were going to charge me £60 for it. Thank you for the lesson. NCP. Never use your car park again.

Absolutely awful. Both machines not working, spent 20 minutes downloading and registering for the app only to find it can't be used if you have already entered the car park. Had to leave the car park then use the pay later" website which seems to charge double the parking fee. Was there less than an hour before trying to pay and was charged £5.90. Will not use car park again