Premier Inn Bolton (Stadium/Arena) hotel

Pretty poor experience, checking in took forever (system issues apparently), they also gave us the wrong room - booked a family room, but ended up with just a double. When I went to complain at reception I was told that I had made an error, despite showing my booking which clearly stated 'family room'. Eventually got moved to the accessible room on the ground floor which was big enough - and generally ok, but a bit smelly.

Good beds and friendly reception. The highlight for me was breakfast. There was all that you wished for at the breakfast bar but more than that world friendliest hotel staff who was manning the breakfast area was serving us and he was superb. So welcoming and so caring and professional. He gave us fruits and pastry to take away. His name was Andrew. He gave us a five star treatment! A ray of sunshine in a traveller’s day ☺️

Nice little place to stay, in an ideal location and much cheaper for visiting Manchester doing some shopping - free parking at the hotel is good. Middlebrook retail park right on your doorstep which has loads of options for shopping and eating.Bed was comfy and had a good nights sleep for the 5 nights I was there. Despite being close to the main road and train station, with the windows closed, could barely hear anything. Shower had good pressure and temperature was nice.The staff were very nice and friendly and nothing was a bother for them. Breakfast service was very nice, had both self serve and order at the table (assume this depends how busy they are) both ways were hot and tasty, the sausages were very nice. Good selection of continental options too. They have a hot drinks machine which does very nice cappuccino's

Everyone on the hotel team were friendly and helpful and very welcoming nothing was a trouble to anyone. Room was clean and tidy and we were on floor 2 which was a better floor for us. Breakfasts were nice and plenty of choice to eat and drink. Maybe hotel in need of a bit of a referb in certain areas obviously shows its a popular place to stay.

Stayed here with my partner after travelling for many hours, we only checked in at night and the lady on the desk was very helpful and really attended to our needs, she made sure we had a comfortable stay especially after the long journey we had. We'd like to say thank you to Emma for going the extra mile :)The beds are very comfortable, would definitely stay at a premier inn again

Shame I was given a room with no heating. After querying, being told the heating was on and did I want a heater to heat the room whilst it was warming up I was asked if I would like to change rooms. I said yes if the heating wasn’t working which it obviously wasn’t and given a refurbished room. I had travelled for five hours and just wanted a nice warm room and comfy bed as I would normally expect from a Premier Inn.

Staff excellent couldn't be more helpful, cleanliness of room could do with improvement, dirty pillowcase, not just laundry marks, don't think it had been changed... But new one given with no fuss Bathroom strong urinal smell... Which was noted

The staff was amazing! Very friendly and was always there to help.Breakfast was like any other Premier Inn Breakfast good for the price.Downfall was, unfortunately, the outdated rooms, but while we were there, it seemed they were in the process of updating the rooms which will be a huge positive for the already great Premier Inn, and I could hear what felt like every door being slammed shut.

The Staff's at the Arena Premier Inn are very helpful and friendly and bend backwards to accommodate your needs.The Breakfast is excellent and staff would bring more for you if your needing extra.Plenty of Car Paking. Need to inform when you arrive the Registration.

Stayed for 2 nights and I have to say the staff were absolutely fab. Breakfast was great and the girls on duty during breakfast were just lovely. Very welcoming with smiles all round and nothing was a bother. The room was clean and the bed was so comfortable and a good night's sleep was had. The only down side was that because we arrived an hour before check in we were charged ten pounds even though the room was ready which I thought slightly let it down.