Crowne Plaza Birmingham City Centre, an IHG Hotel

Helpful friendly staff. Breakfast decent (I do like black pudding in a cooked breakfast!), although I thought the coffee from the machines was horrible.Room comfy and a good size. Air con worked well, and could open the window a bit to cool room down quickly.Downside at the moment is the work replacing the lifts, only two (or at one point just one) working!

The hotel has a great location. You can easily walk to Birmingham's city centre. Rooms are nice & clean and the cleaning staff is very polite.However, the night shift security's attitude has to change.Story time: I stayed at this hotel for an annual company Christmas Party. Arriving at the hotel past midnight, there was no food available at the hotel, all club lounges being closed. We got some takeaway, and without any disturbing behaviour, we wanted to eat in the lobby. One staff member had a very rude attitude, saying that we can not eat there outside food. Some hotel guests approached us and mentioned that they have the same issue and that this must change.Apart from this incident, the breakfast food was various, with many tables options available.

Absolutely not a 4star hotel service. I left my phone charger plugged in under the left bed side table, called a couple of hours after check out and they told me they didn't find anything in the room, which is a lie because I know exactly where I left it. So they are also thieves. Also the bathroom doesn't have a toilet brush, which I can understand places are dirty enough to not have a bidet, but a toilet brush? Gross. The mirror by the plugs is hang up so low that you cannot dry your hair while looking at your head at the mirror. The bedsheets barely cover the mattress which is gross. And half of my duvet cover was empty so when they put the duvet inside they didn't even bother to spread it out evenly. Absolutely not recommended. I went for work and this was paid for but I would terribly regret it if I paid a penny for it myself.

Such a poor experience at this hotel. Check-in took over 30 minutes, there was a massive queue of people and there was not enough staff to cope with the demand. After checking in, I was given a key to room 332. However, the key did not work in the door and there was actually another customer in the room. I then had to go all the way back to reception and wait to be served again. The second room key worked, for 910. This whole process took almost an hour - utterly ridiculous. The air conditioning in the room also did not work, I had it on the lowest setting but it only produced hot air.