Austens Home Hardware

Not a particularly large shop but it is probably the life-blood of Billingshurst - it carries a huge and surprisingly comprehensive stock: things for DIY like paint, tools, chain, screws, hooks, electrical and plumbing items; products for the garden; small kitchen appliances; cleaning products; gas cylinders. It's almost a challenge to find something they haven't got or can't get! Friendly helpful service. Small customer-only carpark at back down a small alley beside the shop.

This shop has all the stuff you would need to redo your home, from garden to kitchen, pluming to electrics, it also has some stuff for cars like light bulb changing kit and a selection of car cleaning products.

This shop is great. It has everything you could ever need for most DIY jobs, and unlike the big stores, you can buy just the right amount of fixtures and fittings. The staff are knowledgeable and helpful, and it's also a great shop to browse round for household items.

Great shop with a good selection of items for the home. There are several local branches and ice visited most of them and am a regular in the Petworth and midhurst stores. The staff are great and very helpful in both those stores. I think the staff in the Billingshurst store may be less experienced. Especially when dealing with customers who need help. Not the best store out of the chain if you need advice on a DIY project but they do try. The selection of stock is good but I couldn't access quite a lot of it. Unfortunately if you are disabled this isn't a great store. Especially if you require a wheelchair. First the car park isn't particularly accessible and the TEN MINUTES you get to shop isn't even enough to wheel yourself between the car park and store front and back to the car again . Then inside is a bit of a nightmare. It's got lots of nooks and crannies and inaccessible bits including a whole upstairs dept. Staff seemed stumped when I said I needed to see what they had in their upstairs dept and could think of no way they could help. Asking what I needed and taking a photo of what was in stock would have been a solution. There needs to be more thought about the needs of the disabled customers. I imagine being blind for example you'd also have issues acessing the store. Some training around this and also what the sunflower lanyard is would be a great start. It's a good store don't get me wrong it's not terrible and if you are able bodied with no extra challenges I'm sure you'll find it a good option for everything from plants to cooking equipment, tools to pet supplies. It's good value for money and often cheaper than the big chain stores.

Although they didn't have exactly what I was after ,they were very helpful and had a well stocked shop.

Really great shop with lots of stock, literally anything you may need for your house from cleaning supplies, garden equipment and DIY to Christmas cake decorations! Brilliant customer service, staff willing to help with any questions and really know their stock.

Love an old fashioned hardware store. Dying breed.

Not a bad store. But looking at the website it gives no details on what they have in which is a shame. I don't want to drive 8 miles to get there and find they don't stock what I want. So for me I just go to homebase

A good all round hardware, bit of everything store from fuels, cable chain and sockets to paint fillers ect to kitchen wear toys ornaments,Only thing dont sell is food,stuffs!!High Street would feel it hard if Austin left!!!