Vision Express Opticians - Dudley - Merryhill Centre

Everyone who has dealt with me has been very helpful and kind. I would particularly like to mention my special thanks to Claire Hancox this weekend who went above and beyond to help me sort my problems with glasses. She is a credit to the Vision Express Team.

I had my 2 yearly eye test with Jenny , and she was excellent and thorough. Jenny, was very good at explaining my results and the options , with regards to glasses. This is my first visit to Vision Express, and it won't be my last. Jamie, helped me find the right glasses to suit my face and was very helpful. Thank you, for a great experience. Sarah C

Due to problems with the new on line booking service there were double bookings and I waited an hour for my appointment. Had I been given a realistic overview of the delay I could have used that time wisely but i was not. Jenny the Optician was excellent as usual but must have been under extra pressure by the problems the on line system caused

So the beginning of choosing my new glasses was a pleasant experience.A very nice lady with dark shoulder length hair helped me to choose my glasses and was so friendly and helpful.The problems began on collection. A very patronising young lady (tall, light brown wavy hair with glasses) dealt with my new glasses, she asked me to put them on and asked me to turn left and right then she took my glasses away.What she returned with was absolutely awful and I immediately felt upset. She had bent the arms outwards. They fell off my face. I told her, the fit they were upon choosing them is how i would like them to be.She returned again, this time both the ear part of the arms were bent like hooks.At this point I am quite cross and asked her why she did that. To which she responded with that's just how we adjust them" I stated I have other glasses and this was not done. She replied "its just common with this brand". I told her my other glasses are this brand. She then said it was that particular style. I then had to inform her my other glasses are also this style. Her excuses became embarrassing but it didn't deter her from continuing.At this point she really has nothing left to fob me off with so said she will try again. She returned they were still awful.I explained again

Had to wait a long time past my appointment time to be seen. Eye test was very thorough. Everything was explained in a way that could be understood, that is no jargon used. Assistant that helped me choose my glasses was very pleasant and friendly. Overall my experience was very good

Good eye test with lovely optian and nice lady called Clare helped me choose a new pair of specs explaining all the different options and prices without being pushy.

I am so happy with the team at Merryhill Centre - Dudley - had a contact lens fitting to find a new alternative - Adam tried a new brand with me, and they were great at first - however, when in the outside world they didn't quite work for me. I called the store, and they booked me right back in pretty much straight away, and Adam tried two more lenses for me - and wow, what a difference! Nothing is too much trouble for any of the team at this branch, if you need a recommendation from someone who is hard to please - then take this one - great team, great service and great products. Extra mile completed every time! :)

Thank you so much to Georgia and Dawn who carried out my eye test today (22/06/2023) at the Merry Hill store. They did an amazing job despite it being extremely busy. Dawn, who I believe is currently training, did a fantastic job and it is apparent that she has been mentored well by Georgia. Thanks also to Vijay who conducted the final part of the assessment and explained everything clearly. Thanks again guys.

They had been very busy during the day and my appointment was late but staff were excellent, pleasant and very helpful and this more than made up for the delay.

Fabulous experience at Vision Express at Merry Hill, Dudley. All the staff were amazing. We felt looked after and the service was impeccable. This was mainly from Nish, who helped my Dad and I choose glasses. He was extremely helpful, friendly and gave us expert advice, without over selling us additions (like some opticians do). A generally lovely person too! Great service.