World Duty Free

Plenty of gifts to buy

encountered the worst sales assistance in World Duty Free Terminal 3 departures. The sales didn't seem to care about her job. Asked her questions, she didn't want to answer at all; ask her price, she pointed at the till without saying a word. Did not care to say a single word back to me. That kind of attitude is very bad image not only on the company, but also on the country, seriously people would think that's how British people are like. I'm talking about the sales having her shift at around 11:40am 28th Oct 2022, near La Prairie. Management, if you see this and still has no improvement, shame on you.

With self service it was a fast shopping experience.

One of the largest duty free in the UK. Located just after security at LHR Terminal 3, for non BA flights to US, far east and India.There are some bargains to be found here. Also useful for brands of cigarettes and spirits that are not normally available on the UK high street

What a mess! 5 out of 6 tills not working nobody letting people know they don’t work so people continually approaching and stood next to them. At the manned tills queue was a mess and litter and products scattered around. There was enough staff to have it running smoothly but obviously not the management.

I didn't know about the controversy around this place, so I'll rate as I find. There is an amazing selection of gorgeous things. Beautiful perfumes and as much booze as you could ever want. Chocolates and novelties, biscuits and watches. All yummy and delicious things. Last minute guilt ridden gifts and lovely presents. Love duty free shopping!

Better prices for Chocolate and tea as a gift than other airport stores

A very wide range of stores , restaurants all staff are extremely helpful and polite

Possibly worst customer service I have ever encountered. They directed me to the self checkout, but then some associate stood there to 'help'. She asked for my boarding pass, and then ripped my phone out of my hand, without asking or consent, when I showed her my mobile pass. She fumbled around clicking things on my phone trying to get it to work u til I grabbed it back from her and did it myself, faster and without the rude invasion of privacy. Completely unacceptable behavior.If I wasn't so shocked, I probably would have slepped her hand for grabbing my phone. She kept staring off into the airport and took her 3 tried to grab the receipt because she wasn't paying attention. She then handed it to me and we word and turned away. Just leave me alone to check out my own things, thanks. I didn't aks for the help and would have rather been left alone than gotten that treatment.

I forgot my sunglasses on a short trip and needed some new ones anyway. The staff were helpfull in sizing except on return I found could have bought them £25 cheaper online. Duty free does not always mean cheaper.