North Downs Specialist Referrals (NDSR)

Staff at reception were friendly and helpful. The waiting area was spotless and didn't smell despite the many patients waiting. Vet Fiona was brilliant with our kitten and explained everything to us in detail but not in an overwhelming way. Sadly, the investigation is not over, but I have no doubt our next visit will be another good experience

When I booked Jäger in to NDSR I was expecting she’d lose her eye, but she deteriorated so quickly between the booking and the appointment and she ended up being admitted and then, unfortunately, put to sleep. I am still in shock and utterly devastated but comforted by the fact Adam & then Laura were so communicative throughout. It was clear when I paid my final visit that she’d been well cared for and had made an impression. Thank you also to the night vet who oversaw our goodbye - your kindness and affection for her was noticed and appreciated.

The most incredible level of care, i couldn't recommend them enough. A year ago our chihuahua was attacked by a German Shepherd leaving his skull damaged. North Downs performed what we thought was impossible surgery and saved him, hes still with us now and a happy healthy 11yo heartbreaker. Such experts. Thank you all.

I brought my 13 month old Labrador Storm in with breathing issue, she is a sensitive pup and I was feeling apprehensive about the whole situation however Fiona was brilliant, she kept me updated regularly with storms progress before and after the op, she went above and beyond in helping me understand the reality of storms condition, and what to expect, answering all my questions and advising accordingly.I feel reassured that Storm was well looked after and I can not thank Fiona and her team enough for all they are doing to help make Storm better.If your pet is in a situation that requires Fiona’s expertise rest assured you are in fantastic hands.

We cant thank the Vet, nursing staff and all the staff at North Downs enough. We had to put our little cat to sleep last week and we were treated with such kindness and attention.Everyone was very caring and that made a big difference to us on our little boys last goodbye.Thank you to all the lovely staff for all your care and support. Thank you for looking after our little Tyson so well.❤

Took my cat Billy to see the cardiologist today. Lovely clean, bright reception. Staff very friendly. Joao could not have been nicer. Great with a sensitive moggie, explained everything clearly - outlined the options and I came away armed with knowledge and a plan. Loved that he listened to my story and acknowledged that I know my pet. Billy was fairly impressed to!

Amazing place, so much expertise under one roof. Thanks to Susanna and all the nurses, my boy has beaten the odds and survived. Forever grateful for the exceptional care and support. When you walk through the door, you know your pet is a safe as it can be.

Everyone really very pleasant from reception through to the vet staff. Our cat Spud was in for root canal work on a chipped tooth. We'd have a 5 hr wait, the vet gave us a prepared list of places locally to eat and visit whilst we were waiting, great idea!. On our return, we were briefed on what was done, and we were given a report with x rays of before and after. Overall they did a great job, fortunately our pet insurance covered the cost.

My four-year-old German Shepherd was diagnosed with juvenile cataracts. Northdowns have done an amazing job at treating him and I am so grateful for the amazing treatment he’s received after my boy has fully recovered from his surgery. I shall be having his hips done as well at North Downs.

Richard was extremely thorough with checking the eyes of our dalmation Jess. He explained the results of tests and we left with Jess feeling relieved and happy. She will need a further check in 3 months. The 2 nurses in the consulting room were very good with Jess as she is nervous. Definitely recommend North Downs Specialist. Everyone was so welcoming and pleasant. Thank you.