Regan Veterinary Group - The Avenue Veterinary Clinic, New Moston

Used to be ok and my cats have always had the best treatment however, they are now and have been for a while incredibly short staffed which means you're often seen at least half an hour later than your initial appointment. My cats, and I assume all other animals are extremely anxious of the vets so having to wait longer is a traumatic experience for them. By the time they get seen they are more than often too stressed for a thourough check up. After my consultation I had to wait another forty minutes for the medication as this had to be signed off by a vet who had moved onto the next appointment. Receptionists seemed overworked and last night there was one girl manning the desk and answering calls. I felt sorry for her. Hopefully will get more staff soon as I have been happy with them in the past however due to the cost of living crisis I have no choice but to take my cat to a more cost effective vets.

Fantastic vets and nurses,been with them for 14 half years and was very caring when we had to have our beloved dog euthanized .Highly recommended

Waited 30 minutes for them to answer phone. Give up in the end and will be moving vets to a more reliable one. So after your response 12 months ago I have phoned again waited 30 minutes in your queue and give up. So try again after 4pm. Currently waiting in queue again another 31 mins how long do I wait “ your currently next in queue “. Obviously, no change to your service. I give up. Don’t use these vets if you want to get your dog seen

after taking my 6 week old pup to be seen as he wasn’t weaning and I was extremely worried as he had become bloated I was given some milk replacer shown how to use it and sent away.I rang again the next morning after finding my puppy floppy and barely responsive for them to tell me they weren’t concerned and to feed him as usual. I told them he was crying and in the most pain I’d seen him and they said the vet would call me after he had finished operating. I never recieved a call and my puppy died a few hours later. DISGUSTED with this vet as clearly they hadn’t found the problem and just gave the easiest thought fix. Will never take any of my dogs here again

Got seen early, as it was a 6 month check up. The lady vet was really lovely and very patient as my dog is quite nervous.

Friendly enough staff, But our appointment was at 5:45 and eventually got seen at 6:42, not a great experience, weather this was a one off, or usual, not sure as it was our first visit and this vetUpdated... I tried calling today, I was kept on hold for 16 minutes, then finally someone answered the phone to the only hang up instantly...waste of time

Our beautiful 10 year old german shepherd passed away Monday night. She had been under the care of here since being a puppy. In 2018 we found out she had a condition that would be life long. We were supported the whole way through this. She was an anxious dog that had nervous aggression and the vets were always accommodating, they went out of their way to make sure we could do what was best for our dog. Special mention to Dermot for all his help over the years and to Chelsea who was involved in the last months of tess’s life. You treated her with such compassion and always put her well being first. We received a card this afternoon from Chelsea and the team who sent their condolences. Thank you all from the bottom of our hearts. This is really hard for us. She meant everything to us but I can say I know she got the best care and her well being was always top priority. Love Becky and lee faulkner

Never open the shop on time as per opening hours , can never get an appointment especially if you work. Probably better looking for a different vets. I worry if my dog needed an emergency how this would work here !!

Can’t recommend this vets enough. We have a nervous GHD who they are always more than willing to accommodate in many ways and the level of care has always been high.

Have had mixed experiences with this vets after a poor experience late last year with one of their locums. However the most recent visit which sadly ended with the putting to sleep of a beloved pet of 14 years was a caring and supportive process throughout.Wassim Gafsi was our vet on this occasion and his concern care and compassion not only for our dog but myself and my mum going through this process is very much appreciated. The practise itself is also clean with helpful and friendly staff on reception also.