Johnsons Wellness - Whitstable Showroom

Great experience from the no pressure sales to the excellent, friendly fitting service. Highly recommend

Fab service by Ross 5/9/23 very pleased, spotted the problem with my filter straight away and fixed one of my speakers wires too! 10/10

DO NOT USE.... Shambolic service, New tub delivered end of May, questioned the pumps buts was assired thats how they should work....2 days later started leaking and another pump stopped working.... numerous cancelled appointments. Eventually agreed a full refund, followed by another cancellation, now waiting for collection that was agreed for the 1st job of the day but the team aren't answering their phones.... they also remove negative reviews.from their face book page... Horrendous company.

Awful customer services .. faulty product .. no one answers to help .. engineers not showing up … PLEASE USE A DIFFERENT COMPANY

Still waiting for parts to fix a tub delivered brand new but faulty costing 17grand. Its been almost a year. Customer service is a shambles.

After care shocking.... quick enough to take your money, then left high and dry.. and a hot tub not working...Mr Johnson are you aware of you customers complaints.

Within 3 years the jacuzzi is leaking its all our fault with no service call out to check what the issue isreported over 4 weeks ago to be igored tryed emailing to be ignored again I would not recommend buying as there is no after sales service my partner is disable and relys on this to help with her condition these people just don't care after they have taken the money, small claims court will sort this problem out.

Alison is very helpful and showed us as much as she could and recommend the best deal to buy a hot tub. A lot of extras came with it too!. Alison will even come out an measure to make sure it will fits.We payed a deposit and then the balance nearer the time it comes. It takes 18-20 weeks to come. This years an next years cancelled holiday money well spent!!!. I recommend Johnson's Hot tub outlet at Whitstable.

Non existent customer service. Lost count the number of times engineers have called to fix a fault and not had the parts on board or weren't even told what the faults were before arriving. Been waiting 6 months to have a leak fixed. Never receive calls or replies to emails. Happy to take your money in the first instance to buy the tub but customer support is appalling.

Ok so i almost never leave a review unless the service is exceptional or so poor its annoyed me, that i spent money on fuel to get there. Unfortunately its the later, went to the Maidstone branch first and Roxy was very helpful advising the Whitstable would have a demonstration model of the hot tub we were looking for. Arrived at Whitstable a couple of hours later, walked in and browsed, asked for assistance from one of the two gentlemen in store. Helpful but struggled with the product knowledge but began asking the second gentleman who sat behind a laptop the whole time for advice. He was uninterested, unhelpful, rude and the worst of all clueless! Glad we saw this first hand rather than parting with £18000!What a shame for a seemingly good choice of company have staff who can ruin the purchase like that.As always make your own opinion and purchase wisely!