Hart's Hotel and Kitchen

Our first visit,we chose it on the basis of reviews. It lives up to its ‘boutique’ billing. Easy to find, easy to park - for a fee - super friendly welcome, easy check in and out. Classy and welcoming and a location that would be hard to beat.

I haven’t stayed at the hotel but have eaten at the hotel restaurant many times and it has always been a very good experience. Food is beautiful and service is consistently good. We find it is especially nice to visit for lunch on a nice sunny day when you can sit outside and enjoy the peace and sun.

I went here for a meal, the staff are so lovely and patient and kind, the food is absolutely incredible, you get exactly what you pay for, if not better, I would go here again any day

We had a lovely Sunday lunch here with friends. As we are local to Nottingham we have not stayed here. The decor and atmosphere is refined but relaxed, especially for Sunday lunch which is family friendly. Service is efficient and food delicious. Would strongly recommend the partridge. Bloody Mary's were very special too

Really impressed with this place. Modern nice decor and furniture. Lovely room and bathroom facility. Basket full of chocolate goodies and full fridge. Great outdoor communal seating area. Good breakfast where we saw lots of celeb photos. On site parking always a bonus and great staff. Would very much like to stay again.

We had booked over the phone an afternoon tea for three celebrating an 80th birthday. Be aware there is no parking for diners and on street parking is expensive.The greeting by reception was very matter of fact and not welcoming and we were soon shocked to be told by the waitress that the restaurant had no booking for us and they couldn't conjure up an afternoon tea on the spur of the moment. When I questioned the main reception they found the booking details and they just hadn't passed it on to the restaurant. When they realised their mistake they got the chef to prepare one which after a long wait arrived and we ate with what felt like a lump in our throats. The waiter tried did his best to laugh it off but we had no apology from the manager. And overall felt our business wasn't valued. We felt like walking out and going elsewhere but didn't want to disappoint our guest any further and went ahead with our tea. Was so looking forward to this occasion and was very disappointed.

Spent a great 2 nights at Harts last weekend . Adam , the manager and all the staff were so helpful and friendly. The restaurant meal on both nights was superb. Nice touch to provide a half bottle of fresh milk in the room fridge for making tea. Wonderful location by the Park .

I'm truly disappointed by my recent visit to Hart's hotel. It had been many years since my last stay, and the changes were apparent from the moment I approached the entrance.As someone who consults in event and service management industry, I couldn't help but notice the lacklustre entrance and atmosphere compared to its previous glory. While the receptionist was SO welcoming, it became evident, during our time at the bar, that the staff were young and inexperienced, failing to deliver the level of service I remembered.My Martini order was a disappointment, garnished with olives drenched in oil (they had garnished with the bar snacks) rather than the plain as expected. When I requested a change to wine, I was surprised to be informed that I would still be charged for 50% of the Martini, even though I hadn't consumed it.My visit was intended to celebrate my grandmother's upcoming nuptials, a bittersweet occasion for our family given the recent passing of her daughter, my mother. We had hoped Hart's would provide a special place to relax and prepare for her big day.Upon entering our rooms, it was clear they fell below par. The walls needed a fresh coat of paint, and there were stains around the bathroom/toilets. The overall condition of the suites, including the pricey garden room, was shabby and showed signs of wear and tear. The most unpleasant sight was the overflowing cigarette bin sat outside the door of the garden room we had booked for my grandmother. Despite requests, it remained in place until our departure the next day.During my preparations for dinner, I observed five builders, all guests at the hotel, frequently using the ground floor lift for noisy work and cigarette breaks. This constant activity left the ground floor smelling of tobacco, and one builder seemed to have made use of the mini-bar was drunk and wondering around the car park all night. At that moment, I regretted not choosing a different, more tranquil local hotel.Dinner was a letdown, both overpriced and bland. As we sat at the bar, we couldn't help but overhear disagreements among the waiting staff. One of them, possibly on her first day, repeatedly brought incorrect dishes to our table, including main courses while we were still enjoying our starters. We had to request cutlery, and plates were cleared before everyone had finished eating. Our dissatisfaction led us to skip dessert after hearing the staff's arguments.The quality of sleep was subpar, as the beds were not as comfortable as expected, lacking the softness of duck feather bedding.The next morning, with only 30 minutes to spare, we eagerly anticipated our pre-ordered £18 breakfasts, hoping to enjoy them in the garden with our grandmother. Unfortunately, the food arrived stone cold, with toast as hard as boards. We asked the manager to reheat the dishes due to our time constraints, but upon their return, the plates were hot while the food remained cold, with overcooked poached eggs and solidly stuck beans. We managed to eat only a few bites, knowing we'd be without a proper meal for most of the wedding day.As my 80-something-year-old grandmother waited in the reception area with a glass of fizz, I explained our collective dissatisfaction with the breakfast. Consequently, we requested not to be charged for it.Regrettably, the service I received from the manager, Adam Worthington, was the worst I've ever encountered. He completely misjudged the situation, insisting that the food was hot and disregarding our concerns. His dismissive response, Did you eat the food?" left no room for further discussion

Staff and porters really shouldn’t be smoking under the windows of local residents next to your building. It stinks peoples homes out and reflects badly on your establishment.Car parking very questionable, access is difficult due to vehicles being parked awkwardly on corners and inappropriate places.

Wonderful hotel with first class friendly service. Great good both evening meal and breakfast. Rooms are not large which is usual for city centre hotel and its a great location. The rooms were clean and nice and the garden room was worth it to have access outside and a patio area. What sets the hotel apart was the truly outstanding helpfulness and friendly nature of every single one of the staff at every stage. Congratulations and thank you.