Sainsbury's

My friend and I parked in the Bromley Sainsbury car park today and visited the high street which I have not visited for 20+ years. Needless to say I did not recognise much.After a quick walk and nice lunch, we returned to sainsbury which I saw to be a familiar site due to the brand.But I realised here too things were very different.This is the first time I have ever been to this brach.So I got the Sainsbury app up on my and after speaking to the security guard, located the point where I scanned the store location barcode. My phone app was up and ready.Due to limited time as we had to go elsewhere, my friend and I picked up some items which I scanned on my phone and we were ready to check out.Unlike my local Sainsburys in Essex, this Sainsbury did not have a separate checkout for people with prescanned times on their phone. In fact, I did not come across any hand held scanners in the store, if they were there, they certainly were not easily visible when one enters the store.So I queued up with people who were just using self checkout and scanning their items one by one where as I already had prescanned items.This just caused unnecessary delay for us and so wasted our time.After transfering the scanned receipt across to the till using the barcode, I paid for the shopping.We then took our baskets to the parking meter and scanned the till receipt barcode. Nothing was happening and the machine was not reading the barcode.So we asked the person next to us using the machine how to scan the receipt.The person advised us that we have to go inside and get a separate parking receipt.How absolutely idiotic.So I went in and queued up for a considerable time where it said customer services.Unfortunately there was no one at the customer services counter, picture attached.There was a person to the left of customer services, serving customers Tobacco and Lottery with baling queue.Eventually it was my turn and I got the parking ticket stub.This I took to my friend who scanned it at the machine.We wasted so much unnecessarily time queling for the pre scanned basket checkout on my app as well as the time wasted looking for and queling for the separate parking voucher.My friend better not get a parking ticket.As a store, in line with efficiency, you should seriously look at setting up a separate checkout for pre scanned baskets for people using Sainsbury app. You should also be given the parking voucher when checking out the shopping at the till or at least be advised by someone or a big highlighted sign that you need to get another piece of paper from customer services that will be required at the parking meter before you exit the store.Also you really need to man the Customer Services counter and not leave it unattendedSo many staff members went past this counter but no one thought it necessary or had the foresight to put a serving member there to relieve the queue at the Tobacco and Lottery counter, the lady there seemed to be the only one a totally working and serving the customers.Come on management, get your thinking cap on.

Don't bother going here. You will be forced to purchase at least £10 of items otherwise you will receive an £85 parking fine , as they do not provide an option to solely pay for your parking if you decide not to buy anything. Wouldn't mind but it's not even a big store. Penny pitchers, forcing you to spend money without realising until it's too late, done on purpose to con their customers.

Decent store. Sometimes long queue waits but can't be helped.Biggest highlight every day is Lee, who normally works on self check outs. He's incredible with amazing customer service. Definitely helps bring a better name to the store.

PLEASE OPEN UP MORE TILLS - I am tired of struggling with my daughter who is autistic. The self service tills are great for small items but I am often doing a full shop on one and having to do 2 separate shops. It's too much for those who struggle with lots of people around them. You're doing a disservice to your disabled community. Also, when you do get a chance to join a long queue to pay at the till could you at least ask your till staff to smile and acknowledge you exist. Thanks

Wide range of both food and household items in a pleasant environment. Check out is quick if you have a basket because of the large number of self service tills. Plenty of parking and a garage with decent prices.

It's Sainsbury's. It's pretty much like most other Sainsbury's. Bigger than some, smaller than others. It does have an Argos inside. It has a car park. It also has a sushi display cabinet with freshly prepared sushi. Staff are hit and miss, some of them are amazing, so of them are quite as amazing. A few product lines run out frequently even though they are prime sellers, so a bit disappointing and frustrating when I have to walk across town to Waitrose to get them.

I bought activia yogurts on 6th Nov and didn’t look at the date. This item was already out of date when I bought it as the best before was 4th Nov. Didn’t think to check the date but I have noticed with this branch that a lot of food doesn’t have long dates on. I shop for my elderly mother that has dementia and I am usually very observant with the dates but not this time. Very disappointed

Large Sainsbury’s store. Argos is inside. Customer toilet is available. Free parking for 2 hours if you purchased at here for more than £10. You need to ask staff to give you a QR code voucher and validate your parking at the machine outside.

Dirty, rude personal, scattered goods, chaotic trolleys - no one seems to be watching the store. Faulty parking system, 2 weeks ago were no visible signs, I was first time here, personal told me no action needed and anyway I received a ticket. Not recommended and be careful with parking, ask for a voucher and register it.

I wanted to share a review of a particular member of staff, Lee from the ‘Self Scan’ department is so approachable & helpful. Every time I come to Sainsbury’s he brightens up my day! I always think it’s important to recognise when someone goes out of their way to be friendly to everyone. 5* to Lee!