Select Security Systems UK Limited

Paul and the team were exceptional first class service very professional and very thorough, would highly recommend select security services for anyone who’s after house alarms or business. Thanks again Paul

Can not rate these guys enough, Paul and mark have done all our security systems and always provide excellent workmanship and even better after sales service. Keep up the good work #select always our no1

Paul at Select Security is very professional and approachable. From my initial call Paul explained to me the options available for both cctv and alarm. Paul came out the next day for a survey, and again explained to me the most suitable system for my requirements. After the survey I felt comfortable with the recommendations and proceeded with the quote. Installation was done within a day and all work was done to an extremely high standard and everything was explained to me on completion. I had loads of questions and Paul answered these and didn’t rush to leave and went above and beyond to assist. I’m really pleased I chose Select Security. 5⭐️⭐️⭐️⭐️⭐️ service all the way.

Highly recommend this business. Paul is a very professional, enthusiastic and friendly person who explains patiently each available option. Had some issues with the initial first installment. But Paul, first time put his hands up instead of getting defensive like most companies and set up another installment day and completely fixed the issue. 5 months in and no problems whatsoever. Thank you again Paul for your patience and support in putting in a very competent alarm and cctv security system.I'm really pleased with the system! I can rely on it and its great peace of mind..Many best wishes for your business!

I need an alarm on a new house we're moving into and after receiving a few quotes decided on a wireless system from Select Security. Paul and his colleague Mark arrived at the appointed time and talked me through the detail of their proposal and adjusted it to cater for my thoughts. The installation went without a hitch and they helped me set up the operating app on my mobile. This was followed by a demonstration of the arming/unarming of system and a promise to support me should I need it. Their attitude was professional and friendly, the installation efficient and effective and they left the house clean and tidy. This was a job very well done, so thanks.Additionally I asked Paul for advice on a non-working wired alarm in my nearby house.Without hesitation he volunteered to look at it there and then. They identified and fixed the fault, including replacing the external bell box cover. This was all done at no cost. A truly exceptional service.I have no hesitation in recommending Select Security.

Extremely satisfied with the excellent service provided. Both engineers both patient and very helpful. Very respectful and knowledgeable. Could not have been more satisfied and appreciate the work undertaken. Many thanks

Used to be great, the work that has been done in the past has been done well and was of a high quality, mainly annual services and new pet and door sensors etc, however after covid, we hadn't contacted them for a while and they were reluctant to come out.I did convince Paul (the owner), to do so and he explained about servicing etc and how it was important for his reputation things were well serviced. He serviced the alarm and fitted new sensors and this was done well.I came to use select again this year and the prices have just risen too high, so I have changed supplier, They also said they were unable to provide servicing going forward and then quoted for a service plan which is odd, this is a poor customer experience for someone who has been with you since 2006.Your response changes nothing I've written, It was not left 4 years aside from during covid where this did indeed go too far, what happened was it was serviced before Covid-19 and we left it just over two years before, you said at the time this was too long, you came out again (after much convincing) this would have been on or around October 2021, and fitted a back door sensor as we had a new back door, this was also done well, you also at that time serviced the alarm and fitted a new alarm cover etc with your companies name on it, after this I left it 16 months meaning you came around October time and I called you end of March this year, appreciated this is over 12 months, please don't try and say this was left 4 years because that is not true, you raised your price to 50% greater than that of your nearest competitor no doubt to offload us as a client, that has repercussions and this review is that.Your work I again say was of high quality but don't misrepresent what happened, I have included a picture of the brand new cover your fitted over my alarm in late 2021.If you don't know why I leave the review you need to review your customer care skills, You should realise we never wanted to change provider, we liked having you service the alarm you just were too expensive the amount of expense was disproportionate so we left.In future perhaps offering a rolling contract would help you retain more people and we could set this up as an annual Direct Debit, you could offer this as an option rather than default for those who wish to maintain that manually and then people would probably not forget.Honestly we just left it a couple of months out (this time), we lead busy lives and can't always keep track. I was able to secure a £90 service from a competitor and I wasn't in a contract with them, this is really a significant price difference from £150. You could then just email us and say its time to book an appointment (you could automate this fairly easily), this might help avoid these situations in the future.For anyone reading this I should point out again the work carried out was always good. I have restored the star count back to three as I think that's fair upon reflection.

Following several fault events on our home security system I contacted Paul of Select Security Systems. Even though we had no contract in place with them he gave some valuable advice over the telephone and on email. He is very knowledgeable on security systems. He also offered to visit and disable our security system if necesary should it not be possible to silence the alarm due to the fault. He also booked us in for a home visit at short notice to carry out repairs and replacement. Paul arrived at the promised time and carried out the work on our system renewing the some of the components and installed an additional wireless sensor. His work was neat and he tidied up afterwards. He talked through details of the new system and helped us set up the mobile phone App.Our previous alarm contractor broke verbal promises made regarding the cost of call-outs following the yearly maintenance visits.I can thoroughly recommend Select Security Systems for work on domestic security systems.

I rang Paul today as my battery had died on my alarm that I had fitted 12 years ago and low and behold he came an fitted me a new one the same day . Excellent service what more can one want … very grateful Paul thanks

Great communication & very friendly service. Paul and his team did a great job in fitting an excellent alarm and cctv system. Cleaned up after themselves and did a very tidy and neat job. Great value & after service. Will definitely recommend.