Purple Willows Day Nursery & Preschool

There are many things I need to state about this nursery. First, the communication by email doesn’t work and you need to phone them. Second, there were Covid staffs and our settling session was cancelled. I had to take paid leave when I was supposed be working. No compensation. After the first settling session she had tummy ache. I asked over app. No replies. They deny child to come in when they are sick even though they caused it. When she went to settling session she got cough for the first time in her life(Covid negative) after they found there were Covid staff. I wonder the hygiene in the nursery is regularly reviewed. They phoned to test Covid baby and asked to send the result by email even though they don’t reply back to any of our inquiries. Very unfair. Regular staffs are very nice and working hard. Sometimes temporary people watch the children so there is no primary caregiver everyday. Business focused not children. If I care about my baby, I’d go for different nursery. Extremely disappointed. Manager still didn’t come forward to discuss the issue.

Communication is rubbish. Nursery isn’t looked after very well. Staff are sometimes rude! Don’t recommend!