Papa Johns Pizza

I placed a collection order for 20:00pm. The app alerted me that it was ready at 19:14. I then receive a call at 19.40 to say my order was ready. After explaining on the phone, 20:00 was requested for a reason and it should’ve been freshly done for then they accepted this.Arrived at 19:55, got given the food for it to be freezing cold. Asked the manager why it was cold after being told on the phone it would have been done fresh for 20:00. He explained that their ‘system’ does not tell them when to make the food by. It just tells them to make it for asap. So I then asked why it was ready at 19:14 and had been sitting there for 20 minutes before calling (even though we requested a time) he denied it sitting there. During the conversation, he then said it had been there 20 minutes before the phone call and that’s why they decided to call. We requested to speak to the manager, the person I spoke to claimed he was the manager. He was so rude, disrespectful. Pretty much called us liars and told us it wasn’t their fault. We asked for a refund or for fresh food. After a while, he reluctantly decided to cook a fresh order. Whilst waiting in the shop, all the staff were speaking in another language, looking over and laughing. If this isn’t the most disrespectful thing, regardless of whether they were talking about this or not was intimidating and a disgusting atmosphere. To add, the manager being part of this.Considering this was a £60 order, it was horrific customer service as well as them being happy to serve food that had been under a hot plate for over 45 minutes.

Consistently great pizza with great options to personalise and always a great experience with this restaurant. Always delivered on time and hot food.

5 years ago Good pizza has been a great day given five years here gorgeous thanks again.

Without a doubt the best takeaway in town across all cuisines. The team at Kingsthorpe are just built different. They also arrive early or on time with pizza piping hot. Dominos look like a Mickey mouse joint compared to Papa John's.

I ordered from here on Thursday night, and while they initially forgot to get the ice cream in my order, said they would include it in my next order, which I was more than happy with. However, not long after, another driver dropped it off, just in time for dessert! Very happy with the service, just wish I had some money for a tip!

Pre-Covid, they were top of the game by far, but now they have sunk to the same level as their competitors.Papa Johns still have the same great tasting pizzas, I'll give them that, they have always tasted fresher than the others - even reheated the next day!Now, I cannot say the same. For starters, there's a delivery charge now, even though I live a mere 7 minutes away. I think this was one of the bad changes after covid. Also, starters are massively expensive now (£7 for a small portion of chicken. My most recent order had 3 small pieces of just batter, no actual chicken in!)Desserts have rocketed up in price too, and so gone are the days where you could order a feast for yourself, for less than £20. Added to all of this, delivery times are super slow compared to before. I've ordered on weekdays, and it's still taking 20-30mins to arrive, even after the app tells me it's on its way. I'd understand it on a weekend, but not midweek!Lastly, and this might seem a bit of a nitpick, but it's important to me! Papa John's have now stopped giving a special garlic dip with your pizza. They now send out the inferior, and more bland tasting Garlic and Herb dip instead. I enquired about this and was told I can't change the dip, as now garlic and herb is sent as standard. Sadly, I don't think I'll be ordering from Papa John's anymore. These issues aren't with this particular branch, but the company on a whole.

I really enjoyed this takeaway. We never usually go for papa johns but this surprised us immensely (in a good way!) it was simple to order and we got 40% off when you spend £40 or more online! Pizza was delicious. There could have been a variation on sides as it was all chicken, garlic bread, and scrolls but it tasted delicious. The only reason I didn’t put it 5 stars is because I wish their order tracking system was more prominent. Apart from that it was delicious!

I wasn't going to leave a review as refund was offered. However, refund not received so here goes. Pizza and sides ordered 6:35pm, their tracker said it was on it's way at 7:10pm, I live 10 minutes away. At 7:22pm the tracker said that my pizza had arrived Enjoy!" But it hadn't arrived