Spire Tunbridge Wells Hospital

I would like to thank Mr. Benson and the whole team at Spire Tunbridge Wells for the excellent care I received for my shoulder surgery in June 2023. Great professionalism, communication and understanding shown by all members of staff during each stage of the journey.

My experience was like being cared for by one big family. The nursing staff and all people connected to the ward work as a team who all seemed to support each other. Everyone on the team was aware of my needs and there were no blanks in continued care as staff changed their shifts. I was never left waiting if I pressed my call buzzer and never felt like my requests were a strain on the ñursing staff time. My surgery went well and being extra nervous I was reassured the whole time. When I came out of surgery I was kept warm, hydrated and safe. This has been my best experience of a hospital stay ever and I sincerely thank everyone from the bottom of my heart

Worse hospital ever. Came for an MRI scan. Then was took out of the waiting room and then asked to sit in a smell cloak room for more than 10 minutes. Listening to the machine when I have anxiety. Never again.

What a lovely day out with lovely people - well that’s how you made me feel!Everyone was a pleasure to engage with and I couldn’t have been made to feel more comfortable and cared for.Highly recommend anyone requiring hospital intervention.

I recently came to the Spire hospital and meet a very kind and understanding consultant. He was very quick in reassuring both me and husband with our concerns and questions. Within one month I was seen and been operated on with excellent care from start to finish.Outpatients department were friendly amd welcoming.Pre operating the staff were very welcoming, friendly and reassuring throughout the whole process which made me feel more at ease. On arrival everyone introduced themselves all staff were super friendly and had all the time in the world for you from the nurses, chef , catering staff, porters, pharmacy etc.Aftercare was amazing they really looked after you and went above and beyond to ensure your stay was most comfortable experience.I had a room with a view and was informed by the staff that from my window I would be able to see deer and rabbits early morning and late evening which was lovely to see.I would strongly recommend this hospital.

I am not normally a superlative kind of guy .... However really the service I have enjoyed today has been second to none.In for a routine operation for the day the staff were wonderful ....Can't recommend highly enough

Booked to see a private consultant. Before the appointment received an email saying that we would be informed if they felt any additional tests were needed beforehand. No information about this was ever sent so it was a suprise when we turned up and the nurse started doing a ECG. We then assumed this must be a normal measurement they took before seeing the cardiologist. The nurse then couldn't actually take an ECG reading as it was a hot evening and the pads would not stick. About a week after we received emails about paying over £100 for an ECG that, 1. we hadn't been told would be needed and that 2. wasn't even ever taken. It doesn't take a genius to work out that it's not legal to charge for services that are not provided. I detailed this in an email to them and instead of responding to me they harassed my husband, who isn't well, into paying it by saying if he didn't pay it they would take him to court.

Wonderful service by kind and caring staff at all levels. Totally recommend. Nothing was too much trouble and everyone was friendly and professional and cared for the patient and relatives in equal measure. Cannot praise highly enough.

Had an MRI scan here today, really lovely staff at the main reception and the MRI reception and the doctor was very kind… also the friendly cat outside was an added bonus!