The Ker Practice

It's it not by time the doctors got back to work, have to wait a week for a call back, and when they call back they ask you how they can help.My husband was to have a procedure done due to aneurysm but could not proceed due to high blood pressure , which GPS and nurse not communicating. When having blood pressure check with nurse , he's sent away and told to monitor it , really. Asthere were no GPS in last Thursday. People are becoming seriously ill due to not having regular checks and visits.

This practice has one of the worst receptionists in the world. They always have this sick attitude whenever you call. I called today because i was concerned for my baby and the receptionist that picked up had the audacity to tell me that my concern for my baby was not an emergency". Who gave her this right to establish if my concern for my baby is an emergency or not!?!? Now i have to wait a whole week just to speak to the doctor. Such rubbish service! If i could i would give this surgery 0 stars and after reading all of these reviews this surgery should really consider changing their staff or at least teach them basic manners of how to treat their patients."

Can never get an appointment until the following week this includes telephone app. The doctors show zero interest in listening to the problem or issue at hand. They literally are writing the prescription before you even explain the issue. My son has been severely ill on 2 occasions where I have fought for a telephone app to be given antibiotics with out him being seen. On both occasions after following gut instinct and taking him to out of hours the doctors there confirmed he should r have been given them in the first place. Really an awful surgery!

I am so disappointed and annoyed at the same time this ker practice is a joke l have to pay a private doctor so that l can get help ASAP just to book an appointment it wil take 1 week this needs to be reported somehow somewhere

This is the worst surgery I have ever seen. The staff is so rude receptionist. She doesn’t care about the patients. Just ignore the patients problem. Try to explain and not listening. So I can’t see the doctor.

Online system is great so much easier to get an appointment and to get up to date information. I am not at the practice much but find the new system much better . Dr G Harkins and Dr Lannnigan are very caring.

I have never had any issues at ker practice all staff are lovely, I have never had any issues getting appointments. Now they have online facility for triage which is even better, as find it difficult to call when working.

Absolute joke of surgery. Can’t get to speak to a doctor without having to book online between 08-30 and 16-30. Or even request a prescription. Don’t bother trying to update contact details either as no one will bother to do it. My two year old is ill and we can’t even request a call back as it’s outwith surgery times.

I've never known such a shambles of a place, I was given h.r.t tablets when it's on my records I've had a previous blood clot, I ended up at hospital with another blood clot because of this and when I phoned about it fher was no apology, nothing. A few weeks later I phoned for a prescription, spoke to a member of staff and gave the name of the medication I needed, I got the script picked up an taken to the chemist,only to discover they had given me the wrong meds, I was given the same hrt I was taken of and should've been taken from my records. Its an absolute joke hence I'm looking for a new doctors.

This practice is an absolute disgrace. Some of the Dr's are rude, unhelpful, and frankly, negligent (in my opinion, of course). In addition, this practice is run to an appealing standard. My family and I (including two children, one under 3, and the other currently 7 months) have been badly let down by the practice, concerns which I have now tried to raise for the past 6 weeks with the practice manager, David Johnstone, and his assistant, Lynsey McDonald. These concerns have been raised respectfully, and I have asked several times to just speak about these issues with the practice management team, but these 2 individuals appear to think it's acceptable to just hide away in a back office, and allow their direct, less senior staff to deal with the matter of myself as a disgruntled patient. It's a disgrace and a fundamental failure in leadership.This practice is being run less efficiently that a raffle, it's difficult to get access to a GP at times, as they now close their Gorbals surgery at 1pm every day, and there's questionable personal hygiene from at least 1 of the GP's, who when I recently attended invited me into a surgery room that was disgustingly smelling of pungent of body odour.The practice is poorly run, and frankly, is failing, miserably in their duty of care for their patients.I have raised multiple complaints lately, via email as the practice management team continue to hide in their bunker, and each of the formal responses" the practice management team have provided could pass as having been written by my under 3yo daughter