Kwik Fit - Southend-On-Sea

I recently took my car in for a full service and MOT. I booked over the phone and explained that I needed 3 new tyres based on recommendations by kwik fit from a previous MOT. I explained that I had no locking wheel nut key and asked if it would be possible to have a new set fitted. They quoted me a price for all of these services when I dropped off the car. This was around £600. I was then told over the phone that Brake pads and discs were needed and that it brought the total to £948. When I went to pick up the car, they tried to them charge me £1115. I explained that this was not the price they had quoted me the day before after the work had been done.When I said I would not be paying this amount, the manager was contacted and agreed that the original quoted price was correct, so I paid and left.When I received the itemised invoice it was noticed that they had charged me for 4 tyres and they had only changed 3. II subsequently contacted customer care who although told me I would receive a call back did not contact me again. I continued to spend time after time on hold, asking to speak to somebody who could deal with my complaint. I cannot recall the number of times I kept phoning to only repeat myself and be promised phone calls in return.I finally was contacted by Anthony (operations manager) who at the time, was helpful and confirmed that I had been overcharged for multiple parts and that the invoice was ‘a mess’. The garage charged for 4 brake discs (the car has only 2), 4 tyres, brake pads which I am certain were changed during a previous MOT and the invoice prices made little sense where the staff member had tried to discount all parts so the bill amounted to the quoted price of £948 instead of £1115.Since I spoke to Anthony he has NOT contacted me once. I kept phoning both him and customer care. I was left in the dark and called the garage to discuss the issues with the manager there.2 days after a full service and MOT my car has been in and out of the garage. I have experienced nothing but issues with it which I can only feel cannot be coincidence. The usb port does not work, the mileage is flashing and the number plate bulb went. When I took it back in for a diagnostic, it failed to start. It was kept in for 5 days awaiting a mechanic who could look more closely at the electrics as it was thought that the ECU might need replacing.They fixed a fuse and I picked it up again. I drove and the mileage continued toFlash etc. I was told it ‘did not do this during the 5 minute test drive’. The number plate bulb came back on and I phoned the garage immediately. I had to take it back yet again. When I explained that this bulb light has been on since before the diagnostic I was told rather sarcastically by a mechanic in the store that ‘we cannot predict when a bulb goes’. I explained that I knew this but it had been flashing even after you’d fixed things. He changed the bulb for me. have now have been told it can be sorted by an auto electrician / manufacturer.I cannot believe how stressful this experience has been!!! I work an hour away from home and have had to pay additional money to insure myself on a friends car to get there and back each day. I have been on the phone to the garage and customer care, speaking to people who did not seem to be bothered that I had been overcharged and experienced such hassle.I was promised compensation to then only receive a refund of the parts that you overcharged me for.I cannot believe I took my car to a ‘trusted’ company and have come away having been charged hundreds and having what feels like more issues than I started with. I now have to pay more money to have it seen by an auto electrician and these issues that have come up have only been since it had a full service and MOT.

Pleasant staff, did not try to say something needed repairing when it did not. I have been at this Southend branch a few times now and they always do a good job.

.. Jazz at southend on sea .I arrived at southend on sea and was met with a handshake a smile and excellent service work was delegated to a team member was prompt and as it should be for every customer on every visit I may consider driving the 128 mile round trip if the future as my local store is not on par with southend on sea kwikfit .If I need the services of kwikfit I will head to southendJazz and team thanks fmvery muchLiz at customer service for resolving my issues with my local branch and arranging a visit to Southend-on-Sea kwikfit .

Excellent service. I've used them 3 times now and always been efficient and courteous. Last time I wasn't charged as they identified an error from a previous mechanic and advised me how to get it corrected by that mechanic instead of just doing it and charging me. Highly recommended

Very poor service. I had to wait for 1½hrs. The staff were all sitting down and when they called me over they said that they couldn't find a punture they said to go back the next day, so I took my car to the Leigh on sea branch on the London Rd, the service there was 100% they found the punture straight away & fixed it there straight away.So a huge thank you to all the staff that helped me

Good service overall, would have been a 5 but I asked the guy at reception if they would call me when the work was done and they said yes then I never heard anything. I came by to find it had been finished a while ago. Would rather they had just been upfront if they wouldn't have time to let me know so I wouldn't have wasted time waiting.

Will tell you one price then charge you £100 more when the work is done and it’s time to pay. When you question the price being a lot more they’ll smirk and laugh at you and say they showed you the price m. Yes, I saw the price of £61 and you said £61. Then charged me £161. Guarantee this wouldn’t have happened if my husband took the car in. Sick of these places taking the mick out of women. Only regret is leaving and not demanding they take the tyre off and putting my punctured one back on. When my husband called they offered money off future services. I wouldn’t go back if it was the last garage on earth. Such a shame as I had a great experience at the one in Leigh a few years ago. I would rather avoid all Kwik Fit locations from now on. Go to Asda tyres. You can pick your tyre and they will come replace it at your home or work for a fraction of these con men. It’s what I would have done if I hadn’t been completely mislead about the cost.

Nice and easy to deal with, been there twice in 6 months and both visits my issue was resolved and I always had a good interaction with 2 or more staff memebers. Thanks guys keep up the good work.

I was late by 15 minutes for my appointment for an MOT after going to a wrong Kwik Fit garage. Southend branch still let me have the MOT yesterday when I needed it desperately. Excellent service! Thanks you.

They did not fix the issue, cost me extra expense due to withholding information and missed issues that not only would’ve failed an MOT but would’ve been incredibly dangerous for me to drive with. I have already logged a complaint and am awaiting area manager contact as promised.